Managed the full recruitment lifecycle for non-technical roles.Primary duties included sourcing, screening, and selecting candidates for various non-technical positions.Utilized various channels such as job boards, social media, employee referrals, and professional networks to find potential candidates.Built and maintained a talent pipeline for current and future hiring needs.Reviewed resumes and applications to shortlist candidates.Conducted phone screenings and initial interviews to assess candidates' suitability for the role.Evaluated candidates’ qualifications, experience, and cultural fit for the organization.Negotiated salary, benefits, and other terms of employment with candidates.Ensured a positive candidate experience throughout the recruitment process by providing timely feedback and clear communication.Managed rejection and feedback processes with professionalism and empathy.Ensured recruitment activities complied with legal and company policies.Promoted the organization’s brand as an employer and developed and implemented strategies to improve the company's employer brand in the non-IT sector.Identified opportunities to improve recruitment processes and tools.

• Experienced in resolving inbound and outbound customer issues over the phone.• Checked the status of services on accounts using diagnostic tools.• Took appropriate steps to resolve customer problems.• Troubleshot technical issues related to customer services.• Communicated effectively and closed the loop with clients regarding observations.• Updated status in both internal and client tools.• Met process expectations with high-quality standards and adherence to SLAs.