Adam Smith Email & Phone Number

Whistler, Bc, Ca

Whistler, British Columbia, Canada

Whistler, British Columbia

Whistler, British Columbia, Canada

Whistler

Whistler, Bc

Revenue and Inventory management via OPERA PMS and MyFidelio software and 3rd party online travel agents via EZYield channel management software. Market segment reporting, forecasting, pace reporting and revenue reporting.Hotel package creation and website booking engine integration.Managing Reservations agents and ensuring accuracy in reservation entry.

Perth, Australia

- Supervision of Hotel Front Office and Reservations Department- Responsible for Hotel Inventory and Rate management- Software used: RoomMaster PMS and Levart Channel Manager- Responsible for Group bookings and Boardroom meetings- Managing and training new and existing Front Desk Agents- Front office tasks/check-ins/outs and FIT reservations/guest services and complaint management

Whistler, Bc

- Check in/out guests/groups/weddings and provide information about resort, amenities and activities- Managing and training new and existing Front Desk Agents to meet daily/monthly tasks and targets- Supervise Front Office during absence of upper management- Booking transport, activities and restaurant reservations and answering questions for resort guests - Create, adjust and cancel reservations over the phone, by email or fax and face-to-face using RDP (Resort Data Processing) PMS.- Be proactive in foreseeing and resolving guest issues prior to, during and at the end of their stay- Deliver excellent customer service to make sure guest needs and expectations are consistently met

Cairns, Australia

- Coaching, leading and developing staff- Driving sales and revenue targets- Communicating with senior staff, upper management, consumer and corporate customers- Allocating monthly/daily individual store targets, labour budgeting and forecasting- Performance managing poor performing staff- New and existing products and service research using internal Telstra systems, internet and official Telstra documentation- Researching, preparing and conducting sales team meetings (including Sales Focus Sessions, induction and in-store training)- Preparing and involvement in regional conference calls, targeting sessions and training- Preparing and conducting interviews for potential new staff- Operations/Administration such as daily/weekly/monthly reporting, new starter commencements, separations, time sheet approval, leave approval and scheduling- Achieving monthly sales targets, exceptional customer service and support, money handling, stock management and visual merchandising

Cairns, Australia

- Create, design and modify client web sites- Optimise web site for enhanced search engine exposure- Search Engine advertising and promotion- Consult on all types of web site and internet related issues

Perth, Australia

Search Engine Paid Inclusion Customer Service for Inktomi, AskJeeves. Keyword analysis for search engine optimization, meta tag creation, banner design and promotion.- Provide technical and customer support to website owners who wish to gain better exposure within search enginesManage customer service emails and telephone calls for the http://ink.ineedhits.com website.- Website editing for search engine optimisation and submission- Banner graphic design and displaying for website advertising.- Management and supervision of website editing and optimisation team.

Certificate 4 In Hospitality Management, Hospitality Management

Certificate Iv And Diploma Of Interactive Multimedia, Information Technology

Certificate IV and Diploma of Information Technology (Interactive Multimedia) Microsoft Visual Basic, Adobe Photoshop, Illustrator.

Education record