(Summer Work)Tracked customers using a CRM system. Focused on upsale and perfect delivery of purchases. Prospected by use of phone and internet for new client base. Negotiated deals on purchases based on listening to customer needs. Setting and exceeding sales goals. Consistently learning and expanding on product knowledge to better convey to customers.

Created lesson plans that reflect Ohio Learning Standards and Common Core in Social Studies and Mathematics in grades 8-12.Ensured proper delivery of all IEP and 504 plans.Frequent parent and teacher communication in regard to student and school business.Practiced classroom management and behavior management skills.Assisted in conflict resolution per school policy.Provided individualized outreach to students based on identified risk factors, including academic, socio-emotional issues, and assisting in co-developing individual plans for success.Developed relationships that foster future, developmental conversations.Created curriculum that accommodated various age, skill, and learning guidelines.

Helped with supervising of Leaders and incoming freshmen during New Roo Welcome Weekend for over 1,500 incoming freshmen. Collaborated with the city of Akron and the University of Akron to create education resources for students.Updated and maintained content in new student handbook and parent guide resources, as well as presentations used during orientation programs.Served as a supervisor to 30-plus undergraduate Orientation Leaders, teaching growth in skills such as leadership, communication, and teamwork.Aided in advising students in multiple areas such as Engineering, Health Professions, Arts and Sciences, Science and Technology, and College Credit Plus.Handled parent, student, and staff grievances accordingly per office and university policy.Participating in multiple visit days for incoming students.Co-Taught and planned Akron Experience first year course for incoming freshmen.Held meetings with individual Team and Orientation leaders to discuss goal setting and on job performance.Conducted interviews for positions in the Office of New Student Orientation such as Team and Orientation Leader and New Roo Weekend Leaders.Worked with Transfer Office and handled new students’ questions and concerns. Maintained consistent and confidential company and client documentation.Helped manage office staff and inter-university accounts and relationships.