Business Analyst at SSE plc (Dec-Present):Supported SSE to develop training materials and knowledge transfers for multiple teams across the business. Part of the knowledge transfer and work instruction workstreams, later moving onto enhanced service support. Working with key stakeholders, SME's and trainers to meet the requirements.Functional Tester at SSE plc (July-Dec): Supported SSE in a large core platform replacement programme. Part of the CCM (customer correspondent… Show more Business Analyst at SSE plc (Dec-Present):Supported SSE to develop training materials and knowledge transfers for multiple teams across the business. Part of the knowledge transfer and work instruction workstreams, later moving onto enhanced service support. Working with key stakeholders, SME's and trainers to meet the requirements.Functional Tester at SSE plc (July-Dec): Supported SSE in a large core platform replacement programme. Part of the CCM (customer correspondent management) team completing UAT tests within Microsoft ADO, working closely with key suppliers and ensuring we meet tight timelines. Show less

Led a short project - upgrading all the hardware and deploying updated software across the IT labs.

In this role it covered the following:-Technical Troubleshooting-System Administration-Network Support-Customer service (staff+students)-Software Deployment and Updates-IT Security-Documentation and report writing

In addition to this position, I pursued a Level 3/4 IT Professional Diploma at City & Guilds, which I successfully completed with a distinction.