Working with Finance Platform Labs, Business Design, and SMEs to analyse and manage Inbound demand into the Platform. I support the Team PO in building the portfolio view of Inbound Change, facilitating triage and impact assessment thereof and prioritisation via the appropriate Labs and feature teams for delivery. I gain a real insight into the broad spectrum of Change impacting Finance.Using my analysis skills to identify the business needs, analyse the requirements, and help craft the Finance response to Inbound Change initiatives with significant op model and design impacts. I assess Agile projects and programmes at various stages of the lifecycle to understand the impact of the change on the Finance organisation across multiple dimensions as well as considering how agreed solutions will be tested and implemented. I support the Team Product Owner to ensure Labs and Teams make the right choices in the changes they implement to ensure investment is made in the right business solutions with a focus on the items of highest value to the customer and the business. - Leading the assessment of Inbound projects, initiatives and business problems, critically evaluating proposals from a Finance colleague, customer and commercial perspective. - Continuous focus on process improvement within our team to optimise our working practices. - Facilitating management of the Inbound Change product backlog and the progression of assigned tickets. Work with the Product Owners, Business Design and the Delivery teams to ensure consistent understanding of requirements, timescales and prioritisation. - Engaging beyond the Platform with project delivery colleagues from the originating business areas, lead and facilitate the dialogue between the Business and Finance to successfully interlock each new initiative. - Negotiating the transfer of initiatives into the Labs for onward delivery.

Support the Team Product Owner to analyse Inbound projects, initiatives and business problems, critically evaluating proposals from a Finance stakeholder, customer and commercial perspective. Identify underlying business needs to be addressed, challenge existing practices and ensure requirements will address the defined business problem Facilitate management of the Inbound Change product backlog and own the progression of assigned tickets. Work with the Product Owners, Business Design and the Delivery teams to ensure consistent understanding of requirements, timescales and prioritisation. Engage beyond the value stream with project delivery colleagues from the originating business areas, lead and facilitate the dialogue between the Business and Finance to ensure effective interlock for each piece of Inbound Change. Active contribution in defining and updating the operating model and associated operating model and process documentation Provide domain knowledge and analysis capability to ensure effective impact assessment and partnering with the Finance Labs and Divisional and Functional Finance stakeholders.

Within the Finance Reporting team, within the Financial Management function. As the Assistant Manager, I provided technical support and assistance to the business.As well as the monthly and ad hoc reporting activities you’d expect, there was also opportunities to get involved with continuous improvement initiatives. This may encompass delivering on small projects, or leading on specific elements of larger projects. Either way, my contribution effectively improved the support the team provides to the business.My specific accountabilities also included:- Monitoring and supporting a range of processes and systems, to ensure they are effectively maintained and coordinated- Looking for opportunities to make improvements to how we do things, making recommendations and supporting implementation activity- Establishing and building relationships with your internal customers, to identify business requirements- Providing support and guidance to help the business achieve its goals, whilst also ensuring activity complies to internal governance and external regulatory requirements

• Supervision and development of a team of 10 A-B Grade colleagues including 1-2-1’s, development planning and Balance Score cards• Cash Management of 500 bank accounts daily• Implementation and improvement of Service Excellence principles to increase Service Excellence Maturity• Planning and Control of FTE to complete 300+ reconciliations per month to meet Service Level Agreements• Carrying out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures • Responding to queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate • Raise routine correspondence where appropriate • Building relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate • Key role in projects and implementation of Strategic Initiatives using Waterfall and Agile

Card & Loan Services (C&LS) within Finance Business Services, forms part of Group Finance and is responsible for the provision of a wide range of financial control and reporting services across LBG.• Investigation of 10,000 missing credit card repayments every month• Involved in the Biggest UK credit card migration project and third largest in the world when Lloyds Banking Group bought HBOS• Daily settlement advice to external stakeholders such as TSB• Support branch colleagues when necessary to locate customers missing payments• Contribute to the completion of the team’s workload • Identifying and suggest improvements to new and existing processes, procedures and systems • Demonstrate core Lloyds Banking Group values and behaviours as an active team

My main responsibilities in this role include:• Sales and generating new business with new signed instructions.• Arranging and carrying out valuations, viewings and negotiation.• Exceeding all expected targets inc. mortgage appointments, viewings, sales, new applicants and valuations.• Being solely responsible for my sales from offer negotiation to exchanges.• Launching properties onto the market including brochure creation, advertising campaigns and updating websites.• Client liaison and vendor contact – ensuring clients and vendors are kept up to date at all times with regard to the progress of their sale.

Flatline manage a large portfolio of well maintained desirable properties in Clifton, Redland, City Centre, Waterfront and surrounding areas with a database of prospective tenants both professional and student, all actively looking for good quality accommodation.

The main focus of this job was field sales, working different territories as part of a team as well as working on my own. This role involved managing people, territories and equipment as part of a surveying team in the home energy efficiency division. Surveying properties and customer service with the highest quality is key within this role. A solid attitude, problem solving and confidence were all qualities in which are needed to succeed.

Involved in the full running of the two businesses, worked holidays through university and worked there for my placement year in university. Working in the public trade sector has provided me with an insight into the high intensity of business. This work can be very challenging and demanding requiring a high degree of customer interaction. It is a team-based job but initiative and the ability to work alone are also vital to keep the production running smoothly. I dealt with customers and suppliers alike on a daily basis. In addition the role covered all aspects of dealing with cash sales, stocktaking, returns, managing change effectively, being a good leader and administration.