Adam Stevenson Email & Phone Number

Israel

As a Risk Analyst at Payoneer [NASDAQ: PAYO], I primarily conduct risk assessments by analyzing financial data. This allows me to make informed decisions by drawing conclusions from multiple data sets. Some of my current achievements include:• Current Point of Contact (POC) for Risk and the rest of business• Became a fully trained analyst within 6-months

South Africa

As an AML EDD Team Lead at DigiOutsource [NYSE: SGHC], I oversaw a team of 9-specialists. Guiding them in conducting Enhanced Due Diligence (EDD) investigations to ensure regulatory compliance and mitigate financial risks. Key highlights from my role include:• Implemented strategies to increase verification rates from 20% to 40% within a 12-month period• Started and incentivised cross team/department collaboration • Reduced the time taken for a major tasks by 2-hours and 30 minutes on average • Helped team members craft and achieve their goals, with a successful succession plan • Compiled weekly and monthly reporting for all levels of management• Extracted data from various sources and presented this accordingly• Assisted with the crafting and remediation of internal policies and procedures

South Africa

As an AML EDD Specialist at DigiOutsource [NYSE: SGHC], I was dedicated to ensuring compliance with Anti-Money Laundering (AML) regulations and conducting Enhanced Due Diligence (EDD) investigations. Highlights of my role include:• Compiled EDD reviews, setting the standard for good quality work • Attended to additional tasks, outside of my scope of work, to assist my Team Lead• Exceeded the required KPI on a continuous monthly basis• Assisted colleagues with their workload and offered advice in order to improve their verification rates• Logged the necessary tickets for myself and the team• Continuously asked questions, ultimately resulting in efficiencies and task redundancy

South Africa

As a Senior Key Account Manager, I cultivated and nurtured strategic relationships with VIP customers.Highlights include:• Hosted more than 40-VIP players, with over €1-million in monthly purchases• Managed and hosted Progressive Winners, ensuring an optimal business relationship • Tailored promotions and offers by collaborating with the respective departments • Requested sensitive documentation regarding customers’ Source of Wealth (SOW) • Compiled Enhanced Due Diligence (EDD) reviews for select customers• Investigated Adverse Media and Politically Exposed Persons (PEPs) cases• Reviewed customer accounts in order to add bonus and cash offers• Availed myself 24/7, via phone call, for all of my VIP players as well as VIP support

South Africa

Please refer to my job description as a 'Senior Key Account Manager', the change in title was due to a business decision. My responsibilities remained unchanged during this time.

South Africa

As a Customer Service Host at DigiOutsource, I provided exceptional support to customers online, ensuring enjoyable, smooth, and problem-free experiences. Key highlights from my role include:• Received the inaugural ‘Customer Service Host of the Month' award• Exceeded and maintained a high monthly KPI from day one• Provided excellent customer service while building player relationships• Escalated and communicated between departments, such as; Risk, Customer Care etc. • Stand-by VIP support (3-months): shadowed and assisted the VIP Support Team when needed

South Africa

Implemented the Digital Marketing strategies during 'Brand Challenge' whilst studying at Vega School, Cape Town.This includes, but is not limited to:• Web design (HTML, CSS)• Social media strategies• Mobile app design

South Africa

Implemented the Digital Marketing strategies during 'Brand Challenge' whilst studying at Vega School, Cape Town.This includes, but is not limited to:• Web design (HTML, CSS)• Social media strategies• Mobile app design