Objective To obtain gainful employment in a position where I can utilize my experience and skills in technical support or customer service.I am a Technical Support analyst with extensive experience troubleshooting Windows and Apple desktop and browser issues for University of Phoenix. While working for University of Phoenix in my capacity as a technical support analyst, I also tackled several special projects, including writing, producing and directing a training video for the management team regarding coaching techniques, and organizing special activities for several employee appreciation events. I have over six years of experience installing and resolving software compatibility issues and providing support and instructions to students and staff members with limited computer knowledge and experience, so that they could complete required tasks in their classroom and/or workstation responsibilities.Specialties: adobe, adobe premiere, customer support, internet explorer, laptop computers, leadership, macintosh, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft windows, microsoft windows 2000, microsoft windows 98, microsoft word 2000, organizational skills, quality, telephone skills, video, vista,