• Led client consultations to assess software needs and develop tailored solutions.• Collaborated with cross-functional teams to gather and analyze requirements, ensuring alignment with business objectives.• Developed comprehensive project plans, including timelines, budgets, and resource allocation, to meet client expectations.• Provided expertise in software selection, customization, and implementation, optimizing systems for efficiency and effectiveness.• Acted as a liaison between clients and development teams, facilitating smooth communication and project progression.• Continuously evaluated and recommended improvements to existing software systems to enhance performance and user experience.• Maintained up-to-date knowledge of industry trends and emerging technologies to provide strategic guidance and innovative solutions.

• Oversaw development of an online data aggregator from discovery to launch• Exercised data-driven decision making to achieve goals and reduce risks• Led a team of software developers in an agile environment, facilitating daily stand-ups, stakeholder demos and retrospectives• Engaged with third-party vendors and partners to activate data integrations with 99% uptime• Achieved >10,000 Monthly Active Users within 60 days post-launch

• Foster client engagement by facilitating clear communication throughout the sales cycle, ensuring alignment of expectations prior to finalizing agreements.• Gathered project requirements, develop comprehensive budgets, and optimize team composition to tailor solutions to project specifications.• Maintain vigilant oversight over the development lifecycle, guaranteeing adherence to schedules and ensuring timely delivery of projects.

• Led a team of software developers in an agile environment, facilitating daily stand-ups, stakeholder demos and retrospectives• Served as point on contact for all internal stakeholders regarding product artifacts, processes and training materials• Worked with stakeholders to gather requirements and manage the product backlog for an enterprise workflow management application (workforce scheduling, task management, reporting, gamification)• Successfully onboarded over 10 software developers, designers and QA specialists

• Participated in a team repair strategy that reduced turn around time from 2+ days to less than 1 day• Handled customer escalations calmly and professionally, resolving customer issues in a timely manner• Successfully trained & mentored Apple retail technicians across the South Florida market• Achieved service inventory accuracy above 99% over multiple quarters

• Exceeded quarterly sales targets through effective customer relationship management and product positioning• Achieved a top 10% Net Promoter Score company wide• Participated in store-wide physical inventory with results in excess of 99.5%