Adam Collier Email & Phone Number

Charleston, South Carolina, United States

- Provided dedicated day-to-day support to mid-managed groups, leveraging deep expertise and a customer-centric approach to achieve outstanding results.- Successfully managed a globally diverse team of professionals, fostering a culture of inclusion and collaboration to achieve exceptional outcomes.- Fostered collaboration across markets to develop and implement innovative process improvements that elevated service levels and strengthened client relationships.- Provided expert client support, working diligently to identify and resolve any struggles within the platform and ensuring that clients receive a seamless and satisfying experience.- Maintained a sharp focus on meeting or exceeding goals, leveraging strategic planning and effective execution to drive exceptional outcomes.- Maintained a close working relationship with engineering teams, providing regular feedback and insights on opportunities for system improvements that enabled continuous enhancement and refinement.

Charleston, South Carolina, United States

- Coordinated the development and ongoing management of a high-performing team responsible for implementing and maintaining products for employer groups.- Fostered strong partnerships with both internal resources and external carriers to successfully implement a new process, streamlining work and enhancing outcomes for our mutual clients.- Directed a team of professionals hailing from various regions of the world, leveraging cultural diversity and a unified vision to drive success.- Oversaw a team dedicated to enhancing employer group system optimization and new product implementation during open enrollment, delivering superior support and driving measurable improvements in performance.

- Provide high quality customer service. - Manage issue resolution and provide escalation assistance.- Update and maintain online benefits enrollment for clients. - Work under tight time-frames with efficiency in a face paced environment. - Participate in requirements gathering discussions.

Charleston, South Carolina Area

 First to implement processes and manage a global team, within employer configuration, in two different locations around the world. Provide training on Application and Clients Specifics. Communicate clear instructions and goals to team members.  Manage the flow of day-to-day operations. Assist with escalations and manage issue resolution.  Motivate and inspire team members. Update and maintain the online benefits enrollment for clients and internal teams.  Act as an expert for eEnrollment configuration and best practices. Ensure the overall quality of the software configuration as well as provide input on the application design, development, testing, and deployment to meet the client's business requirements and satisfaction.  Work with Account Management, Operation Management, Import Services, and Data Analysts to make the Open Enrollment experience as seamless as possible. Manage projects that typically take 1 day to 2 weeks to complete while working with multiple clients at a time.  Work efficiently within a tight time-frame in a fast paced environment. Act a liaison/facilitator across technical and operational departments.  Maintain high accuracy and quality of configurations. Meet dates within project plan/timeline and keep open lines of communication with team members. Work to ensure client needs are understood and met and integrate within enrollment, payroll, and electronic data interchange platforms. Participate in requirements gathering discussions.  Continually learn and became the expert of software that is undated quarterly. Manage a heavier work load and always available during non-standard working hours during Open Enrollment Season. ( September - December)

Responsible for: Managing 5+ employer configurations within our online platform for health plan renewals and off-cycle changes. Act as liaison/facilitator across technical and operational departments. Coordinate project responsibilities and maintain project plan/timeline.  Lead internal discussions in business process changes.  Provide requirements documentation for external dissemination as needed.  Maintain a thorough knowledge of eEnrollment and other Enterprise applications.

Rolling Meadows, Il

 Provided an excellent and professional level of customer service. Made the company $100,000 in profits in the first year. Achieved bonuses for meeting and exceeding sales goals.  Negotiated price to secure clients freight. Negotiated price with trucking company to haul freight. Tracked and traced freight from start to finish. Made calls or met with new clients to obtain new clients.

Bloomingdale, Il

 Supervised sales associates.  Ensured that customer service met or exceeded standards established by the company. Supervised in ensuring that merchandise maintenance standards were achieved.  Ensured returns, refunds, and exchanges were handled in accordance with company guidelines Performed store opening and closing duties as required.

 Developed strong communication skills while working with clients. Developed leads for possible clients. Taught customers how to properly maintain their pool and/or spa.  Visited client’s home for onsite inspection. Delivered spa products to client’s homes.

1. Provided an excellent and professional level of customer service.2. Helped set up and remove equipment on onsite locations.3. Photographed clients in a professional manner.4. Coached, posed, and positioned clients for the photograph.5. Act as supervisor will onsite for a shot.

Bachelor Of Art, Communications: Photography

Activities and Societies: Photography III, Teaching Assistant: Provided assistance to the teacher; guided students in the learning.

Bachelor In Science, Communications: Photojournalism