Adam Joyce Email & Phone Number

Warsaw, Poland

• Built and launched a quality program for newly expanded technical support operations (TSO) and led all transaction audits
• Built a measurement system to continually identify process gaps and optimize TSO program
• Grew team-wide performance by 3% through regular 1:1 feedback coaching sessions
• Matured quality analysis with custom trackers (i.e. pivot tables)
• Managed weekly, monthly, and quarterly quality reporting with actionable items for service improvement

Warsaw, Poland

• Improved content quality and compliance through oversight and actionable feedback to writing and deal-vetting teams on a daily, weekly, and monthly basis
• Led business-level process improvement projects resulting in better customer experience and reduced refund rate
• Spearheaded and facilitated English writing and internal processes workshops for 30+ employees
• Managed ongoing custom quality reporting for stakeholder teams
• Conducted comprehensive training for new hires
• Promoted to senior-level role for exceptional cross-functional leadership and for taking initiative to mature existing processes

Warsaw, Poland

• Developed and utilized proven teaching methods for 30+ individual students of all skill levels and needs.
• Customized curriculum according to each student’s needs and requirements.
• Gained and maintained repeat and long-term clients through effective teaching plans and techniques.

Warsaw, Poland

Co-directed Thanatos, a feature-length film.

Poland

Co-directed and co-wrote The Bloc, a feature-length film.

Warsaw, Poland

• Conducted industry-specific sessions for a wide range of businesses and professionals
• Created and facilitated 2- to 10-person groups with engaging lesson plans
• Clients included Oriflame, Fadesa Polnord, AkzoNobel, PGNiG

Poland

Wrote, directed, and produced Woman Plus Tree, a feature-length film.