Leading transformation and change across the Transactional Banking business to align new initiatives and strategies to support our customers and colleagues with ways to make their banking simpler and easier. This includes new initiatives and improvements to build capability of colleagues and create moire time for customers rather than internal activities. The role also assists in leading the strategy and design of programs to continue to improve and evolve to what is required for sustainable growth and success. In this role I have delivered a new Data Reporting Dashboard, leading and facilitating project initiatives to deliver digital enhancements, the establishment of a self-serve tool (Bot) to solve for simple tasks, establishing a new Onboarding program for new to role colleagues, the establishment of a new Continuing Education (CE/CPD) program and multiple data analysis tasks to look for ways to improve the business, the effectiveness of activities and growth of revenue.It is a complex role with many varied initiatives being worked on at the same time that includes multiple stakeholders, so clear leadership and planning / prioritisation is critical to ensure all the initiatives are delivered as planned to see the benefits realised.

Leading the Distribution Network Transformation Team to deliver a large investment program of refurbished and transformed branches to meet our new always of Working. To create and deliver a new process flow with standard processes, communication and delivery of a One Way Same Way approach for our consultants. Delivery of on time projects within budget and measuring key Performance Goals. Leading and Developing new Change Initiatives to assist with our Branch Transformations for our Colleagues and Customers to assist with new banking alternatives via digital and other solutions to help create more time in our branch network for more time with customers to add more value in our customer relationships when and where they need us most. Leading and Managing all of the initiatives in the Project.

Leading and Inspiring 30 Branches in the Goulburn Valley, North East Victoria & Southern NSW Region based in Albury. Responsible for the Leadership and Development of People Capability, Leading and Coaching Store Managers to deliver exceptional Sales outcomes. This also involves being responsible for the full Strategy of the business to ensure success across Sales, Risk & People functions. Overall responsibility for 150 people including 21 direct reports and a business worth $4bn in lending and deposits.Role also encompasses the effective allocation of resources, recruitment & retention of key people, talent development, building capability and being a Community Leader. Succession planing for a large distribution business is also key to success to ensure business continuity. My passion is developing great leaders to help more customers and to build the capability in more people to be the best they can be.This role also forms part of the State Leadership team for Victoria & Tasmania.

Manager of the largest Retail Store in the NAB network in Australia. The role involved the management, coaching and development of 36 staff from tellers to sales people, Home Loan Bankers and Assistant Managers.The store has achieve great success with Sales Outcomes, Lending growth, Cross-sale, Customer Satisfaction and operational compliance at the highest levels seen at the store in over 10 years.Very high staff engagement and enablement has been one of the keys to success and my focus.

In this role I managed 33 Home Finance Managers across Brisbane South as a Regional Sales Manager. I also spent some time in this role as a Bank Manager at Westpac Garden City as the first intake of Bank Managers under Westpac's new strategy at that time.My team achieved the #1 ranking in the country for associated personal protectional sales through BT Super and an uplift in sales outcomes during this time of over 10% year on year.

Various roles held across NAB and across Australia as a successful Personal Banker, Mobile Mortgage Manager, Commercial Business Banker and other retail branch based roles.