Adam Watson Email & Phone Number

Wellington, Florida

• Create, edit, or delete users in the Microsoft Active Directory. • Assist in managing the CrowdStrike Falcon Protect Endpoint Security systems. Setup and help test new rules and policies • Implantation of Tenable Vulnerability Management • Assist in managing Mimecast Email Security systems. Maintain reporting and setup and help test new rules and policies • Assist in management and review of Mobile Device Lo-Jack system. Absolute Lo- Jack • Implementation, install, configure, monitor, troubleshoot and evaluates new and existing operating system • Build, implement, troubleshoot, and maintain systems for Village of Wellington employees in accordance to Life Cycle management • Utilize ZenDesk on a daily basis to provide a more stable work flow and increase response time within the team • Test and deploy systems, laptops, tablets and mobile devices to LAN Domain and link to network storage shares. • Upgraded Domain Controller Infrastructure from 2008 Standard (32 bit) to 2012 R2 Standard. • Monitor over 200 Mobile devices using Airwatch Mobile Device Management • Provide effective and consistent technical support by phone, ticketing system and in real-time via remote assistance software. • Deploy and maintain servers through VMWare esxi 6.5 • Implementation of Connectwise Automate to patch 350+ machines /125 servers with Microsoft Security Updates, Patch 3rd party apps (Google chrome, Adobe reader, Java, and 7 zip), and provide support for remote users. • Implemented and Monitor Thinkst Canary Devices for unauthorized access to network

•Create, edit, or delete users in the Microsoft Active Directory.•Assist in managing the Symantec Endpoint Security systems. Maintain reporting and setup and help test new rules and policies•Assist in management and review of Mobile Device Lo-Jack system.•Preform complex Start of Day (SOD) report daily. Consists of checking all Network connections (T1, T3, P2P, Metro E, Checking Servers, Storage servers, Virtual Servers, Routers and Switches, VOIP, Call Recording, and Email Archiving.•Utilize Zendesk on a daily bases to provide a more stable work flow and increase response time within the team •Average over 70+ work orders a week which has resulted in increased productivity for the company and IT Department (2000+ work orders per year).•Use Citrix Go To Assist to provide support for remote users•Implementation, install, configure, monitor, troubleshoot and evaluates new and existing operating system•Build, implement, troubleshoot, maintain systems for brokers and traders in accordance to Life Cycle management•Test and deploy systems, laptops, tablets and mobile devices to LAN Domain and link to network storage shares.•Assist with Mobile Device Management iPhone and Blackberry•Provide effective and consistent technical support by phone, ticketing system and in real-time via remote assistance software. •Research inquiries for technical solutions as Senior Level Helpdesk.•Assist the Information Technology Department in moving office equipment.•Provide detail documentation to comply with Corporate and Government WSP’s•Work with 3-4 other Helpdesk employees to provide daily support to 1200+ end users worldwide.•Escalate and work with Senior Admins, Engineers and Vendors to troubleshoot and resolve issues with Networking and Systems issues.•Vendor relations expertise (work with over 25+ vendors)•Assist with Microsoft Exchange hosted services Outlook 365

Supervised a staff of eight (8)Responsible for the visual display of merchandise Received transmittals of music, DVDs, and gamesVerified inventory on a daily basisAssisted with Loss Prevention Provided Customer Service Shift Work for overnight remodeling

Associate Of Arts - Aa

General Studies

Over 60 credit hours

Bachelor'S Degree, Information Technology Project Management