• Spearhead the strategic planning and execution of end-to-end schedules, encompassing operational and project deliverables, communication plans, and course and exam revisions. Collaborate closely with assessment lead to ensure timely and successful outcomes.• Employ data analysis techniques to derive insights and create persuasive presentations, enabling data-driven decision-making by the leadership team.• Develop and maintain comprehensive process documentation and templates that enhance operational efficiency and promote consistency throughout the organization.

• Led high-value change management initiative for a $1.6M project, resulting in projected annual savings of $1M. Effectively guided stakeholders through transitions while minimizing disruptions and maintaining project timelines.• Employed Agile methodologies to devise detailed product roadmaps, aligning with business objectives and addressing customer needs.• Oversaw cross-functional teams in an Agile environment, ensuring the successful delivery of products and change management initiatives throughout the development lifecycle.• Facilitated user story grooming sessions, daily stand-ups, and discovery sessions to refine features and optimize product backlogs.• Leveraged change management skills to identify risks and develop innovative solutions, ensuring projects remained on track within budgetary constraints.

• Managed the development and launch of a mobile app, effectively modernizing processes, reducing risk, and generating annual savings of $75k. Managed a budget of $250k throughout the project lifecycle.• Collaborated extensively with cross-functional teams to define requirements and ensure solution provided maximum value to the business and customers.• Utilized change management strategies to identify risks and implement creative solutions, successfully keeping projects within scope and budget.

• Led seamless change management efforts for system migration projects, ensuring on-time and on-budget transitions while minimizing disruptions to operations.• Oversaw user acceptance testing activities prior to application releases, effectively managing priorities for external vendors and internal IT staff during product development.• Created and updated process documentation to enhance operational efficiency, clarity, and consistency.