Direct strategic account planning and territory management across Texas, Louisiana, Mississippi, and Alabama, focusing on new account acquisition and customer base expansion. Spearhead the implementation of FedEx Supply Chain offerings, adapting service solutions to meet diverse customer needs and boost regional performance.Highlights of accomplishments in this role include:• Surpassed quarterly sales quotas in nine out of 11 quarters, highlighting robust sales acumen and effective customer engagement strategies. • Expanded customer book by 50%, growing from 14 to 21 accounts through targeted cold-calling, emailing, and prospecting. • Onboarded five new customers within a single fiscal year, enhancing market presence and competitive positioning. • Achieved an average of 42% YoY portfolio growth, underscoring effective program management and customer relationship cultivation.

Responsible for key account management (business development and program management) for Fortune 500 and Global 500 clients:-Strategic Growth Plans: Develop and execute strategic account plans by stewarding internal execution team alignment and driving opportunities for cross-selling, relationship growth, adoption of industry advancements, and revenue/profit improvements.-Client Relationship Management & Delivery Assurance: Client relationship management and communication of program value delivery and performance metrics.-Develop & Propose Customer Solutions: Develop custom business solutions detailing scope, schedule, staffing, and pricing by completing customer program assessments and facilitating input, collaboration, and approval from internal departments (Engineering & Field Services, Legal, OPEX, and Strategic Workforce Planning) .-Commercial Negotiation: Facilitate commercial negotiations and stewarding the completion of customer contracts, Master Services Agreements and Business Alliance Agreements.Expanded Company growth by 13%-Single point of accountability for developing a relationship with a FTSE 100 company to extend company offerings to current and future customers.Responsible for project planning, management, and execution of assigned reliability/mechanical integrity implementation projects:-Personnel Management & Development: Coached and mentored several Technicians and Associates assisting in their professional development and promotions.-Ensured compliance and development of key project management best practices including but not limited to Quality Management Plan, Project Management Process, and Change Management activities-Assist Project teams in identifying and mitigating project risk- Led Project teams to a CPI of 1.2 and remained the highest performance of project KPIs

Mentor at Lomax Middle School in Pasadena I.S.D

Oversaw administrative and operational support in a high-volume oncology setting, managing critical scheduling and support functions for seven cardiopulmonary clinic doctors.Highlights of accomplishments in this role include:• Recognized with the Awesome Job Award in 2015 for exceptional patient care and integrity. • Garnered multiple Patient Care Cards in 2014 to provide compassionate and thorough patient support. • Led the scheduling and operational transition during the Epic EMR implementation, reducing system downtime by 23% and minimizing disruptions in patient care. • Trained doctors and clinicians, which resulted in a 62% improvement in software adoption and utilization rates.