Instructes music fundamentals in English and Spanish, both in-person andvirtually. Provided desktop workstation and web application support for students.Implemented virtual learning environments for classroom instruction duringCOVID-19. Managed IT setup for state testing and ensured network connectionson student workstations. Secured sensitive data in compliance with state andFERPA regulations.

Provided end-to-end support for client workstations and IT assets, useronboarding and offboarding. Streamlined devices to strengthen hardeningprotocols for clients. Acted as a liaison between clients, stakeholders, andmanagement, ensuring timely completion of projects. Developed inventorymanagement and tracking systems. Managed equipment migration forrelocations. Installed anti-malware applications, conducted patch updates, andperformed data migration. Troubleshoot servers, network, and printer connectionsfor Windows and Mac systems. Documented tasks using ticketing queuesystems.

Managed customer and corporate accounts, researched payment history andprepared reports using Excel and PowerPoint. Handled invoicing, payment plans,account reinstatements, and collections. Processed dealer and customer refunds.Served on a quality assurance team in the cancellation department andparticipated in new hire interviews. Developed training documentation for invoicecreation, reporting, and security system migration.

Planned, designed, coordinated, executed, evaluated and assessed emergencymanagement, base safety, and homeland security preparedness throughreal-world simulations, training activities and exercises. Collaborated thedevelopment of a comprehensive safety exercise program including orientations,seminars, tabletops, drills, functional, and full-scale exercises to test emergencyplans, policies, and procedures. Provided consultative services to basecommanders and high-level leadership across the Pacific Air Force to identifystrengths and weaknesses in wartime readiness strategies.

Reviewed aircraft forms to ensure all maintenance and proper documentation wasaccomplished in accordance with technical data. Enforced strict adherence tosecurity protocol, safety protocol and technical data compliance among personneland flightline operations. Monitored maintenance practices by conducting qualityinspections and effective implementation of technical data. Coordinated with AirTraffic Controllers, Fuel Servicing and Airfield Management to ensure all aircraftand emergency aircraft launched in accordance to scheduling. Managed aircraftcrash recovery training and emergency protocols with Airfield Management andGround Control support staff. Utilized Integrated Maintenance Data System tocompile data and reports to leadership for briefings.

Maintained F-16 aircraft, support equipment, service records, and classifieddocumentation. Created an inspection and maintenance schedule for aircraft with400 flying hours to achieve combat ready status within a 5-day inspection period.Utilized technical data to troubleshoot and diagnose system failures.Communicated operational issues and changes to supervisors and officers inweekly briefings and reports. Launched aircraft for routine training sorties andcombat exercise missions.