Adam Willis Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

• Working closely with internal stakeholders across various Operations Teams to proactively co-ordinate high level service delivery
• Providing product training to adviser clients to assist in enhancing investment platform experience
• Managing client accounts to meet changing needs regarding model portfolio investments, fees, taxation, reporting, superannuation and legal compliance

Melbourne, Australia

• Primary point of contact for adviser clients, resolving queries and handling complaints to ensure high client satisfaction and optimise client retention
• Identified areas for implementation of procedural improvements, in consultation with various internal operations teams
• Raised jobs with Technology Team, raising jobs to improve portal performance and meet ongoing needs of clients

Melbourne, Australia

• Liaised with investment advisers to facilitate the transitioning of domestic and international equities and managed funds holdings in and out of Linear investment platform
• Analysed and prepared CGT cost base data to ensure accuracy in the generation of client portfolio tax reporting
• Communicated with custodian (JP Morgan) for prompt resolution of failing trades and stock reconciliation breaks

Melbourne, Australia

• Testing and analysing Securitease platform for international corporate actions processing capabilities
• Identifying technological defects and liaising with business analysts to ensure accurate information is posted to client accounts regarding stock and cash movements
• Meeting test deadlines to assist with the launch and subsequent marketing of new online international trading/corporate actions product.

Melbourne, Australia

• Responded to client queries (domestic and international fund managers/investment banks/clearing houses) pertaining to asset portfolio management of custody and cash operations
• Liaised with internal departments of custody operations (corporate actions/settlements/cash) to assist in determining appropriate resolutions to client enquiries
• Escalated issues, potential risks, process failures and other complex queries to ensure the maintenance and subsequent growth of client relationships
• Travelled to the Manila, Philippines office to train a team of five staff members for a two week Model Office Client Service Migration phase. The migration successfully went ‘live’ two weeks following completion of.

Melbourne, Australia

• Processed client corporate action instructions and ascertained entitlements adhering to EX and record date principles
• Ascertained client entitlements and balance record date positions between internal database and CHESS, investigating discrepancies
• Communicated with external agents (international custodian banks, company registrars), internal clients (client services, settlements, disbursements) and Company Secretaries to assist in the resolution of queries via.
• Introduced risk mitigating procedures to successfully complete high volume proxy voting season without errors or missed votes

London, United Kingdom

• Received, analysed and distributed cash dividend payments in Europe, the Middle East and South Africa
• Complied with regulatory requirements to facilitate the payments and receipts for custodial, prime brokerage, COD, stock loan and stock borrow accounts
• Liaised with agent banks and company registrars to ensure relevant payments received and due bill balances were reconciled

London, United Kingdom

• Monitored and researched daily reports, SWIFT messages, DACE notices, Bloomberg and internet websites to ensure proxy voting meeting coverage for UK, Ireland and Channel Island markets
• Liaised with companies, fund managers, company registrars to obtain documentation and relevant meeting information
• Joined primarily to assist in creating and establishing the integral Corporate Governance Research/Procurement Department in London
• Travelled to the Maryland (United States) office on two occasions for extensive training, resulting in the supervision of a team of three staff members during high-volume proxy voting periods

London, United Kingdom

• Audited proxy voting agent (ISS) reports to ensure votes for custodian clients processed in an accurate manner concerning UK and Irish proxies
• Processed and maintained ‘blocked for voting’ entries to reflect share blocking in relevant global markets.

London, United Kingdom

• Processed and settled UK and foreign currencies (EUR, IEP, USD, AUD, HKD, ZAR)
• Liaised with cash reconciliations team regarding ledger debit and satement credit matches on relevant Nostro Accounts (UK, Irish, US, German, Australian, Hong Kong, South African)
• Confirmed with the Corporate Actions Query Team the payment of foreign currencies.

Melbourne, Australia

Dividends Securities AdministratorInvestor Services AdministratorAudit Securities Administrator.

Bachelor'S Degree, Majored In Marketing, Business Development And Corporate History

Legal Studies, Economics, Accounting, Mathematics

Activities and Societies: 1sts Football, Track and Field (Full Colours)