Adam Yusof Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Responsibilities- Complete trainings and certifications relevant to networking and IT service management- Identify gaps within the current tools and processes in-place for service improvementAchievements- Deployed and integrated a cloud-based conversational AI chat bot into MS Teams to provide automated L1 & L2 support, reducing the team's customer support engagement by 70%- Identified a gap within the network capacity management process through process visualization, reducing turnaround time for future customer requests by 20%- Developed a PowerShell script to confirm Remote Desktop Protocol (RDP) reachability for multiple monitoring PCs globally, reducing the time spent checking weekly by 95%- Developed a PowerShell script to resolve over 2000 malicious URLs into their IP addresses which were added into the Security Operations Center (SOC) internet gateway blocking rule list

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Responsibilities- Complete trainings and certifications relevant to Active Directory (AD) and cloud computing- Manage tickets assigned under the Directory Services teamAchievements- Provisioned a personal Active Directory lab environment with inter-domain & site replication network topology for testing purposes under minimal supervision- Delivered a new product to automate the end-to-end process for converting shared mailbox accounts to generic accounts which improves the team's overall productivity by 5%

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Responsibilities- Performing real-time video safety/gear inspections on technicians within APAC region- Performing technical inspections on cell tower installations within APAC region

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Job Responsibilities• Troubleshooting pump performance issues and cross-checking the Piping & Instrumentation Diagram (P&ID) specifications against commissioning & factory datasheets for rotating equipment• Simplifying the monitoring of production process parameters by drawing up ‘Live’ Process Flow Diagrams (PFD) for each system on the Central Processing Platform based on their P&IDs• Creating and updating pump spare parts inventory list through spreadsheets with reference to the components listed in each pumps’ technical drawings respectivelyAchievements• Successfully improved a 10-month long unidentified recurring failure and low-performance issue for 2 positive displacement pumps, increasing the Mean Time Between Failures (MTBF) by 50% and potentially saving a minimum of RM28,000 a year on pump replacement parts• Implemented the 1st ‘Live’ performance evaluation spreadsheet for rotating equipment in the office using Microsoft Excel to instantly calculate and monitor the degradation level of offshore pumps and gas turbine, saving at least 10 hours a month and increasing daily work productivity by 6%

Bandar Sri Damansara, Selangor

Bachelor Of Mechanical Engineering With Honours, Mechanical Engineering

Foundation In Engineering, Mechanical Engineering

9A'S