Provided direct leadership on innovation, technology, and strategy as a member of the CEO’s executive team. Managing organization through COVID-19 pandemic and into profitability. Responsible for applications, cybersecurity, infrastructure, and data platform supporting multi-specialty clinic and top 10 nationally ranked ACO. Transitioned team from reactive order takers to proactive strategic partners.• Developed Digital Front Door strategy, garnered buy-in from Board of Directors, leadership team, and providers, and secured validation from Deloitte.• Implemented digital intake process which resulted in a 3X increase in time-of-service collections in first year.• Leveraged SMS channel to drive business goals including patient reengagement directly responsible for 5% of top-line visit revenue.• Built new business unit for remote patient monitoring to meet short term financial needs, improve outcomes, and lower costs in value-based arrangements.• Rolled out vetted telehealth program within 2 weeks of COVID-19 shut-down.• Introduced organization to self-service BI with base data sets and dashboards.• Partnered with call center leader to improve operations and reduce abandoned rates. Implemented green-field telecom and call center solution in 4 months.• Strengthened security and disaster recovery program. Added external security operations center, multi-factor authentication, and phishing simulation. Updated endpoint and email security as well as back-up capabilities. Clean URAC audit.

Developed strategies to incorporate fragmented digital and mobile health technologies into clinical workflows while simplifying patient experience. Analyzed market data and vetted potential partners. Consulted with Think on strategy, patient experience, and data strategy.• Assisted in securing Clarkson Regional Health Services as equity and management partner to Think which led to full-time role in reorganized company.• Conceptualized and deployed Tech Bar pilot including curated sets of connected devices and apps that reinforce provider messaging for health management.

Drove enterprise technology direction and aligned solutions to enable business strategy through six-member Enterprise Architecture Team. Guided two managers and 31 cross functional team members in the development and support of foundational solutions providing quality and secure data via API, extracts, cubes, and data marts. Worked collaboratively with four-director First Team to ensure success for 220-member department with direct responsibility for enterprise-wide Secure Software DevelopmentLifecycle and Community Engagement.• Owned digital transformation effort including hands-on role designing cloud-based analytics platform reference architecture and managed implementation with HIPAA compliance, appropriate data governance, and deployment pipeline. This work led to 2018 Enterprise Business of the Year award from AIM institute.• Delivered capability map and system designs for core system migration that increased Azure adoption and minimized tech debt despite aggressive timeline.• Developed customer insights, solution concepts for unmet needs, and lean canvases for business plans beyond core business for R&D arm of BCBSNE. Selected amongst team of Directors and VPs to be lead business owner.• Utilized homegrown systems to help create new profit center providing BPO services to other Blue plans for ACA Marketplace enrollment and billing.• Consistently managed expenses under direct 5.7M annual budget and shared departmental 40.7M budget.• Eliminated multiple compliance gaps in change control and segregation of duties policies leading to unqualified MAR, SOC-1, and SOC-2 audits.• Created and implemented Data Quality Strategy resulting in key dashboards, a data domain training series, and a data quality audit with no material findings.• Ensured success of company’s seven-month defining objective by refining and delivering on minimum viable products that improved customer experience.

Promoted to lead team of four peer enterprise architects. Grew team to six without expanding departmental budget, including the first infrastructure architect at BCBSNE. Selected by executive leadership to lead Enterprise Sequencing Committee responsible for getting prioritized work to “done”. Shared leadership responsibility with direct line managers of 25 tech leads. Represented department on Customer Experience Council. • Met Affordable Care Act regulatory deadlines and completed integrations despite government marketplace delays and daily changes to requirement.• Developed ideal customer experience journeys for several contingencies and presented to company and board leadership. Executed when issues arose.• Collaborated with Senior Leadership on agile enterprise governance process which prominently utilized EA team and was featured in Forrester Case Study.• Created enterprise-wide data strategy with Vice President of Data and workgroup and led development of a technical architecture that would meet stated goals.• Presented BCBSNE EA approach at Infotec conference, an Omaha-wide EA Forum, and for other Blue plans at BCBSNE-hosted ThinkAgile conference.• Created and presented, with team of 9 peers, an 8-hour course on IT Acumen for BCBSNE leadership covering EA, agile development, and infrastructure.• Reduced IS Job Descriptions from 111 to 12 and created a development plan framework around career pathing encompassing skills, technologies, and culture.

Technical point person on analysis and implementation of all facets of the Affordable Care Act (ACA). Drove technology solutions within customer-facing Service and Delivery Portfolio Leadership Team including Individual Sales Portal and CRM system integration, individual and group sales portal design, mobile-friendly marketing site rollout, and Private Exchange strategy creation. Served on Corelink Technical Advisory Board and represented department on Mobile Strategy Workgroup. Collaborated to create an enterprise testing strategy focused on data and automation and a strategic sourcing model that would enable the organization to flex capacity in a leaner way.• Examined regulations of the ACA and created just enough solution, developed a playbook from which departments and IT teams could execute, and built large scale visual to illustrate the impact to the enterprise which received Agile-community recognition and was presented to the Governor of Nebraska and other state officials, the board of directors and the executing teams.• Executed on eChannel strategy and delivered secure, consumer-centric myBlue Member Portal on schedule which delivered on committed cost savings through the non-renewal of a contract and increased adoption.• Received $1M+ annual funding for Platform team by developing City Map reference architecture, tying it to the organization-wide consumer-centric strategy, and presenting to all levels of the organization.• Planned and implemented DotBlue Web and Digital Marketing conference, hosting 15 other Blue Cross Blue Shield plans.• Rolled out stable agile development and infrastructure teams to align focus on high performing teams and produce consistent capacity.

Served as Team Lead of web development team including advising team members, prioritizing and assigning work, creating and advocating standards, and interviewing and selecting new employees. Represented team on cross-departmental workgroups including communication advisory group, service framework, and enterprise culture group• Designed and built eChannel reference architecture with enterprise architecture team for external web and mobile portals backed by a service-oriented architecture including an authentication and authorization framework addressing security concerns and scalability. Also introduced true UX design, Behavior Driven Development and Continuous Integration into organization in 7 month period.• Delivered homegrown mission-critical broker commissions application on schedule and on budget as ScrumMaster and sole developer.• Modernized development stack including teaching training sessions and individualized coaching.• Chartered collaborative, cross-functional Architecture Review Board to address feedback from a department retrospective.

Developed and supported custom software applications for technology-firm Jelecos. Participated in pre-sales engagements including facilitating client meetings, developing high-level estimates, and presenting proof of concepts.• Collaborated directly with client to deliver responsive, PCI-compliant application for online bill viewing and payment.• Advanced company engineering practices by introducing front-end development as well as coding standards and review processes.

Recruited as 2nd Full-Time Employee following the founders. Engineered solutions on the existing core platform and green-field web-based solution that became the foundation of current market-leading offering. Set priorities as well as established release and hot-fix schedules. Served as main contact for beta partner including client acquisition, training, support, and overall collaboration. Assisted in the creation of marketing materials and attended trade shows. Advocated for community involvement and presented to Lincoln .NET User Group.• Architected, designed, and implemented hosted coaching and video sharing application for high school athletic programs. Deployed to nine beta partners only five months after initiation of project.• Partnered with colleagues to create and present initial business plan for high school market, leading to creation of www.hudl.com.• Spearheaded effort to enter new vertical market of Major League Baseball scouting including gathering requirements, creating functional prototype in one month, and presenting to potential MLB client.