Adam Smith Email & Phone Number

Salt Lake City Metropolitan Area

Provide remote or onsite support for clients in any number of areas, from Help Desk support to senior level server administration.A typical day could range from troubleshooting firewall issues to deploying new laptops to setting up AVDs in Azure.With a focus on working proactively to improve clients’ technology, responsibilities regularly included.

Salt Lake City Metropolitan Area

Singular owner of all IT responsibilities for SWA, including inventory, infrastructure, support, device management, planning and deployment. Daily on-site support provided at the SWA Main Location, which consists of admin offices, call center, sales offices, two warehouses, three dispatch teams and two conference rooms. This site is also the main location.

• Lead of team supporting 350+ employees in multiple sites across North America for various Windows and Mac technical issues, VPN and network connectivity, Azure\on-prem file share access, and end user support for cloud.
• Developed and executed the organizational plan to receive, tag, inventory, image and deploy 120 Dell laptops and 20 MACBooks between a local office, a remote office and over twenty remote employees in a span of two.
• Established and documented the complete technical process for employee onboarding and offboarding, including training for the rest of the Help Desk team
• Executed a disaster recovery plan that transitioned over 150 employees to full time work from home environment within two weeks
• Performed an in-place upgrade of 30 local office users from Win7 to Win10 in one month, using existing hardware, transferring all user data and facilitating cost savings
• Created and documented the company standard for image creation, development and deployment, plus provided training for the rest of the Help Desk team

Layton, Utah, United States

Primary administrator for Layton Contact Center which contained two hundred users, six hundred Lenovo desktops and Cisco Desk phones, as well as four HP servers. Provided daily support for video conferences and assisted with training users. Configured and maintained the DC, print and file servers, as well as managed share volumes, capacity and permissions..

Salt Lake City, Utah, United States

Lead IT technician for the Western half of Sun Products, responsible for supporting laptops, desktops and mobile devices of remote Home Sales users, two office locations, a manufacturing plant and several warehouses. Main POC for managing contracts of company owned wireless devices from Sprint, Verizon and AT&T, including troubleshooting installation.

Denver, Colorado, United States

Answered 75 or more Help Desk calls per week, prioritize issues then work in a time sensitive manner to resolve all problems and, if necessary, escalate tickets within required time frame. Understand and resolve client problems in several areas: wired/wireless connectivity, remote access, internet access, email availability, including mobile devices.