Adam Buell Prosci Cpcu Chfc Clu Email & Phone Number

Bloomington, Il, Us

Bloomington, Illinois, Us

•Advised Executives and Product Directors on program and product management principles for enterprise efforts. Quickly built relationships to align initiatives with business objectives, leading to defined priorities, multi-million-dollar reallocations, and a 100% success rate in meeting targeted goals.•Led Enterprise Transformation Initiatives: Implemented the vision of the Enterprise Transformation Office across 12+ initiatives, reporting to the COO. Created an outcome-centric approach and established a delivery network that modernized underwriting, billing, and financial systems, earning Board of Directors' accolades.•Simplified how the organization understands an enterprise view of change. Used ADKAR proven methodologies and templates to overcome resistance enabling a holistic view of events impacting the organization. Coordinated across technology and business executives to collaborate and capture change data for all impacted audiences. Developed strategies for repeatable accountability frameworks based on program management and process improvement practices to monitor change management effectiveness. Actions enabled increased behavioral changes around transparency, informed executive decisions, and promoted an increased level of collaboration resulting in efforts being delivered quicker and under budget by an average of 25%.

Bloomington, Illinois, Us

•Enhanced Contact Center Operations: Quickly grasped the contact center environment and identified key opportunities for improvement. Coached team members to their strengths, resulting in 100% of leaders receiving promotions or new assignments.•Streamlined Operations Across Sites: Identified and implemented opportunities to streamline operations, increasing transparency and proactivity. This led to a more positive culture, improved performance, achievement of target metrics, and annual reallocation of $4 million.

Bloomington, Illinois, Us

•Used industry best practices for change management and SAFe agile program management to facilitate conversations across matrix technology and business stakeholders to negotiate contracts during a time of substantial digital growth and resistance of the enterprise to adopt digital technologies across cloud, customer relationship management, and customer experience providers. Actions resulted in digital capability adoption achieving a 300% increase in web traffic in less than a year while reducing contracts expenses by 20% across both on and offshore resources.•Collaborated with product teams to incorporate customer feedback and influence process improvements from prior iterations into product enhancements resulting in increased adoption of technology receiving industry recognition for top ranking mobile applications for digital capabilities and overall customer experience.•Created and led a digital risk team to streamline the risk management life cycle resulting in a 50% reduction in time and 100% compliance to execute enterprise risk processes during a push to rapidly mature digital properties.

Bloomington, Illinois, Us

• Led team to increase efficiency of legal reviews from state regulators; using business acumen and strategic partnerships to maintain compliance and reduce handling time by 25%• Created specialized team to review antique and classic vehicles resulting in an estimated 40% increase in better match with price to risk and reduced processing time by 30%

Bloomington, Illinois, Us

• Took initiative to increase automation, reduce expenses, and decrease waste by establishing a team to streamline a finance and underwriting auditing function resulting in $100k annual savings• Successfully completed over 1,300 account audits over two years resulting in 100% compliance with Generally Accepted Accounting Principles• Used business acumen, relationship building, and influence to establish a finance audit quality review process resulting in a decrease of at least 80% data entry errors

Us

• Successfully negotiated strategic airspace usage between 30+ diverse stakeholders resulting in bi-partisan agreement and 100% safety adherence of over 3,000 missions annually• Recognized for initiating and improving emergency response plans for five teams; resulting in increased preparation and readiness in event of base attack

Washington, Dc, Us

• Led creation of troop deployment strategy across six departments and over 50 enlisted and officers; delivered four weeks ahead of schedule• Actively mentored and coached over 20 new air traffic professionals across two years; 60% of mentees were recognized for peak performance and promoted ahead of standard timing• Consistently recognized for top performance and leadership aptitude by being meritoriously promoted three times over five years

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science (B.S.), Professional Aeronautics

Education record