Instructional Technology Support Clerk (ITSC) assist with the maintenance and support of site instructional technology.

Consistently met and exceeded sales goals and customer experience surveys.Achieved 160% of monthly sales goals, recognized as a top representative in the market.Expert in Home Theater and Home Automation appliances including installation services.

DishTech certified installer.Regularly interact with clients and maintain a high level of customer service.Maintain consistency under pressure to complete work orders and achieve sales goals.Work independently with little to no supervision.Manage and track inventory as a remote technician.Install and troubleshoot home theater & networking equipment.Troubleshoot, maintain, and install Satellite equipment.Achieved Employee Of The Month for by averaging the highest office productivity.Piloted solar panel installation site survey program.

Established a computer and phone repair company in Victoria Gardens Mall.EDUCATIONDevelop relationships through customer interactions growing the business to over 1,000 clients.Repaired mobile devices (iPhone, iPad, smart phone, tablet)Create agenda of daily activities and goal oriented tasks for employees and implemented a comprehensivesalesperson training program.Troubleshoot software on PC, Apple, and Google platforms Repair and upgrade computer hardware.Analyzed industry trends and compiled market research data to inform planning and strategy.Developed, marketed and sold a full range of phone repair products, including screen and tablet repair.Managed business finances, including paying vendors and suppliers for products and services rendered.- Communicate internationally with production and manufacturing. Promoting business growth through external marketing and engaging walk-in customers. Developing client relationships through customer interaction. Creating unique advertising and branding. Conducting regular sales analyses and expense management. Leading to success.

Cooperatively conducted and attended meeting regarding long term IT relationships with clients.Managed and maintained small business IT systems including computers, networks, and proprietary systems.Configured and monitors Windows based servers.

Installed software and operating systems on ~10 client computers daily.Built and repaired personal desktop computers.Resolved computer hardware, software, printing, installation, word processing, email and operatingsystems issues.Maintain efficient workflow to complete service requests by deadlines.Manage in-progress computer repairs with queues in excess of 50 units.Resolved virus and malware issues with a high success rate.Resolved >200 technical support inquiries per month.Educated clients on how to use applications such as web browsers and Office - Word, Excel, PowerPoint,Outlook.Set up routers and local area networks.

Oversee daily operations.Manage bowling lanes, bar and cafe.Direct activities of workers engaged in providing services to patrons and in maintaining facilities and equipment. Inspect alleys to ensure equipment is operative and observes patrons to detect disruptive behavior and misuse of alleys and equipment. Organize bowling leagues and informs members of league requirements. Prepares and distributes announcements of league activities, collects member fees, and distributes tournament prizes. Hire and train workers.

In-Home residential computer setup.Remove Viruses.Restore computers. Customer service.