Adam Casey Email & Phone Number

Melbourne, Australia

Responsible for day to day management and governance of business operations.Accountable for;• Day to day business operations• Finance operations and business financial health• Actively managing staffing to deliver current and expected business needs• Service Delivery Governance of client engagements.• Identification and management of operational risks to client engagements.• Management of commercial health and margin performance of client engagements• Management of legal and scope compliance of client engagements• Ensure staff are continuously developed and trained in areas of current & anticipated needs• Administration and office management

Melbourne, Victoria, Australia

Responsible for day to day management and governance of business operations.Accountable for;• Day to day business operations• Finance operations and business financial health• Actively managing staffing to deliver current and expected business needs• Human Resources Management• Contracts negotiation and management (staff, clients and vendors)• Procurement Management• Ensure staff are continuously developed and trained in areas of current & anticipated needs• Administration and office management

Melbourne, Australia

Client Assignment to United Energy & Multinet GasResponsible for end to end delivery of assigned programmes and projects as required.Key Programmes/Projects Delivered;Digital ChannelsUtilising Agile Delivery Methodology, delivered online self-service customer experience and a more reliable and available source of customer data. Created a scalable and flexible platform for customer campaigns and other digital initiatives enabling customers to access services online, established business processes and tools to allow more automated customer support including; • Self-service platform for UE services Customer registration• Customer registration and participation in Demand Management Campaigns• Automated Planned and Unplanned network outage notifications via SMS messaging• Build cloud based (AWS) assets enabling reduced TCO and support overhead• Compliance with all relevant customer security, environments and infrastructure support requirements• Build and/or enhance UE web sites enabling customer self-service and online customer support tools for administration teamsBack Office Services TransitionManage IT Delivery for the transfer of back office services from Aegis Melbourne to Probe Manila as follows;• Provision primary and secondary data link from UEMG to Probe• Provision user access to Citrix environment and required applications• Design, build and support a training environment so Probe staff were trained on required UE systems• Establish processes to triage and resolve environment issues impacting Probe trainingSecurity Vulnerability ManagementSuccessfully implemented Tenable Security Centre Continuous View (SCCV). The tool enables continuous scanning across the UEMG network and core systems to identify security weaknesses for remediation.Accountable for;• Drafting of RFP and management of end to end selection process• Planning and management of full end to end design, build (customisation) and delivery/implementation of solution

Melbourne, Australia

Client Assignment at MedibankKey Projects;June 2015 to March 2016Project Manager DelPHI Data Archiving & Legacy Systems DecommissioningAccountable for;• Strategy Development for Decommissioning of all Legacy Infrastructure and Applications• Engagement of Vendors and complete Vendor Management for delivery of outcomes• Budget development and estimation for all project elements• Design, Build and Implementation of Data Archiving & Retrieval Solution• Licencing and Vendor Contract Negotiation (termination & extensions) to meet revised needs• Planning and transition of new SAP systems from legacy systems• End to end planning and implementation of legacy systems decommissioning• Deliver above outcomes without impacting Medibank Business Operations• Complete budget and schedule accountabilityDecember 2014 to June 2015Project Manager Mainframe Relocation ProjectAccountable for;• Provision of a re-marketed mainframe at new data centre• Provision of dedicated infrastructure and connectivity between new data centre and DR site• Implementation of WAN services / provide network point of presence at new data centre• Testing to confirm infrastructure readiness, DR simulation test and application testing• Relocation of mainframe workload from old data centre to new data centre• Physical relocation of existing virtual tape library from old data centre to new data centre• Termination of links, decommissioning & disposal of equipment from old data centre• Complete vendor management of IBM, Telstra and Fujitsu• Complete budget and schedule accountabilityJuly 2014 to December 2014Digital Re-Platform Program Environments & Implementation Manager

Melbourne, Australia

November 2013 to July 2014National Australia BankNextGen Technology Operational Maturity ProgramImplementation ManagerResponsible for implementation management of NextGen TOM Program technology streams in accordance with National Australia Bank implementation and change management processes. Key day to day accountability for;• Implementation Planning & Management• Implementation Scheduling• Change Management Process Assurance and Support• Stakeholder Relations Management• Vendor Delivery Management (IBM, Accenture, Oracle)• Issues & Risk ManagementSeptember 2011 to November 2013 Medibank PrivateProject Delivery Services Environments & Implementation ManagerResponsible for managing implementation of all I.T Projects for Project Delivery Services (PDS) into production with minimal disruption to Medibank staff and customers. Also responsible for the assignment and provision of testing environments to all PDS Projects in support of all test activities leading into implementation. Key day to day accountability for;• Implementation Planning & Management• Implementation Scheduling• Change Management Process Assurance and Support• Stakeholder Relations Management• Management, Provision and allocation of testing environments• Issues & Risk Management• Pre-Implementation Field Trial / Dry Run Management

Melbourne Area, Australia

Responsible for managing ongoing delivery of business support services to public transport operators, government departments and retail agents in order to facilitate ongoing operation of the public transport smartcard-ticketing system (myki).Key day to day accountability for provision of the following support services;• Consumables and Collateral Distribution• Customer Forms Processing Bureau • Operator Support Call Centre Management• Contract Management of Sub-Contractor contracts• Process Definition and Continuous Improvement

Melbourne Area, Australia

Responsible for managing the delivery and implementation of the operator solution to public transport operators. Manage successful transition/business change in preparation for operation of the public transport smartcard ticketing system (myki).Key day to day accountability for leading a team of people responsible for;• Project Implementation Management• Stakeholder Relations Management• Business Change & Transition Management• Business Process Modelling• Issues & Risk Management• On Site (operator depots) Problem Management and Analysis• Defect Triage and Prioritisation• Software & Hardware Factory Acceptance Testing• User Acceptance Scope and Execution• Provide Subject Matter Expertise on the Operator Solution• Field Trial Management• Training Planning & Support• System Demonstrations• Representation at Events/Conferences

Melbourne Area, Australia

Responsible for project management of the mobilisation phase, requirements gathering, and design phase of the smartcard ticketing solution project, as well as the establishment and operation of initial business services provided by Kamco to support the Myki Project.Key day to day accountability for;• Stakeholder Relationship Management• Business Analysis & Design• Facilitate and Manage Requirements Gathering Workshops• Requirements Consultation & Clarification• Project Staff Recruitment• Infrastructure & Facilities Establishment

Melbourne Area, Australia

Part of a bid team that successfully won the $1.3 Billion tender for the Melbourne Smartcard Public Transport Ticketing Project (myki). The Myki project was initiated to meet the requirements for public transport ticketing for Metropolitan Melbourne and Regional Victoria. Delivering software solutions and associated hardware and network infrastructure for a Smart Card ticketing solution.Responsibilities/Duties;• Business Systems Concept Design• Business Operations Concept Design• Facilitate and Manage Requirement Workshops• Bid Documentation• Bid Presentations• Contract Negotiation

Perth Area, Australia

Responsible for managing a portfolio of projects for the IT Division of Western Power Corporation that deliver enhancements to Western Power infrastructure and systems. Western Power Corporation are a Western Australian State Government owned utilities provider.Provide Project Management services to internal Western Power customers to ensure that projects are delivered in accordance with business requirements with cost effective, fit for purpose solutions within budget and scheduling constraints.Responsibilities/Duties;• Business Requirements Gathering• Solution Options Analysis and Design• Business Case Development• Project Scheduling & Budget Management• Solution Design & Architecture Documentation• Customer / Stakeholder Management• Supplier Management

Perth Area, Australia

Tasked with providing the company a clear and consistent view of products, their functionality and their potential role in fulfilling the company objectives and business requirements. Balancing profit motives of ERG with customer satisfaction and acceptance while managing customer expectations.ERG is one of the world’s largest providers of smartcard ticketing solutions. Responsibilities/Duties;• Customer/Stakeholder Management• Business Solution Design• Business Object Modelling• Business Process Modelling• Application Identification• Business Case Development• Application Selection• Application Prioritisation• Business Transition Planning• Architecture Documentation• Supplier Management

Perth Area, Australia

RFCS Seattle Project and Las Vegas Monorail Project.The RFCS Seattle Project was initiated to meet the requirements for public transport ticketing of the Seattle & Puget Sound Public Transport System. Delivering software solutions and associated hardware and network infrastructure for a Smart Card ticketing solution. The Las Vegas Monorail Project was initiated to meet the requirements for smart card public transport ticketing for a Monorail system linking key sites in the Las Vegas area.Responsible for all aspects of Project Management in order to ensure delivery of the technical solution to the customer for subsequent implementation on site. Responsibilities/Duties;• Project Management• Solution Delivery Management• Stakeholder/Client Management• Service Level Agreement creation and management• Contracts Management• Budget Management• Risks and Issues Management.

Bolton, United Kingdom

Responsible for all aspects of systems development and support management for all ERG UK Operations. Manager of a team of people responsible for;• Stakeholder/Client Management• Systems Development• Configuration Management• Call Centre / Help Desk• Field Support• New Projects• Project Inception• Project Management• Project Implementation• Training and Customer Liaison

Bolton, United Kingdom

Responsible for overall management of Project Implementation from solution delivery to end-state operation.Key day to day accountability for;• Implementation Planning & Management• Implementation Scheduling• Business Change Management• Stakeholder Relations Management• User Acceptance Testing and Management• Issues & Risk Management• Supplier & Sub-Contractor Management• Field Trial Management

Perth Area, Australia

The GMPTE (Manchester) Project was initiated to meet the requirements for public transport ticketing of the GMPTE Concessionary Fare Scheme. Delivering software solutions and associated hardware and network infrastructure for a Smart Card ticketing solution. Part of a project team responsible for;• Requirements Gathering• Business Analysis• Business Process Modelling• Systems Design• Business Systems Use Case Modelling

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