Adam Byrd Email and Phone Number
Adam Byrd is a Sr. Software Engineer specializing in Contact Center Services Application Suites at Assurant. Colleagues describe him as "Working with Adam has been a wonderful experience, always willing to go the extra mile and share knowledge to help us push the project/task to fulfillment. I will always be more than glad to work with him anytime/anywhere."
Assurant
View- Website:
- assurantsolutions.com
- Employees:
- 10
- Company email:
- assurantjapan@assurant.com
-
Senior Software EngineerAssurant Apr 2022 - PresentAtlanta, Georgia, Us
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Professional Services EngineerCirruslabs Oct 2021 - Jun 2023Alpharetta, Georgia, Us -
Nexidia Interaction Analytics & Quality Central EngineerWells Fargo Mar 2018 - Jan 2022San Francisco, California, Us• Building a NICE Call Recording, Nexidia Interaction Analytics and Nice Quality Central Solutions, spanning almost 60 contact centers• Focus on Nexidia Interaction Analytics/NICE Quality Central application• Configuration and management of over 1400 physical and virtual servers• Nexidia IA and NICE Quality Central tier 3 support, log review and vendor coordination• Pre and Post Implementation Support• Technical and Support Document Creation• Client setup and post production support• End User Technical Training Facilitation• Technical User Training Facilitation -
Nice Call Recording Technical EngineerUnitedhealth Group Feb 2017 - Mar 2018Us• Building one of the largest most customized NICE call recording environments in the world, starting with 40,000 agents, and increasing to 120,000 total agents• Configuration and management of over 200 physical and virtual servers• Design Consideration• Re-Engineering of current projects• Platform Implementation• NICE Engage 6.5, 6.6 tier 3 support, log review and vendor coordination• Pre and Post Implementation Support• Technical Document Creation and Publication for the new • Domain Policy review and troubleshooting• Desktop Policy review and troubleshooting• Client setup and post production support• End User Technical Training Facilitation• Server pre-implementation support• OCCAS Backup support• Qfiniti Backup support -
Pc\Lan Analyst 2Wells Fargo Jun 2011 - Feb 2017San Francisco, California, Us• Desktop Support for more than 1000 users, including end user support, troubleshooting and collaboration with developers to ensure systems issues are corrected in an effective and efficient manner• Project support for multiple PC refresh projects, by gathering and analyzing data to plan and prepare reports to ensure the success of the projects• Creation and Revision of procedures that are used across the line of business to ensure procedures are up to date and being followed• Lead team meetings and conference calls for upper management• Management and organization of multiple people and tasks to ensure projects and problem tickets are completed on time• Support of multiple contact center systems including Windows Server, Windows 7 and Windows 10 systems, Citrix Applications, Active Directory, and more
Frequently Asked Questions about Adam Byrd
What company does Adam Byrd work for?
Adam Byrd works for Assurant
What is Adam Byrd's role at the current company?
Adam Byrd's current role is Sr. Software Engineer specializing in Contact Center Services Application Suites.
Who are Adam Byrd's colleagues?
Adam Byrd's colleagues are Shawn Kennedy, Glenn Vigilia, Alfonzo Passmore, George Guerra, Vinh Nguyen, Priya Madhuri Nadella, Sana Rashid.
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