Adam Cochran Email & Phone Number

Northville, MI, US

Charlotte, NC, US

• Oversee day-to-day company operations and service delivery
• Maintain a working knowledge of all phases of operations
• Define and implement operations strategy, structure, and processes
• Lead efforts to improve IT processes, standards, best practices, and execution strategies
• Define our service portfolio and look for ways to add new monthly reoccurring revenue
• Collaborate with the President and Director of Managed Services to measure system, resource use, and allocation

Charlotte, NC, US

• Professional Services Management
• Responsible for the overall vision, leadership, and day-to-day management of the professional services team
• Directs the professional services team in scoping of new projects
• Match customer requirements to specific skill sets within our professional services team for project assignments
• Ensure professional services are delivered successfully and the customer is satisfied
• Act as escalation point for all project related services

Raleigh, NC, US

• Function as remote and local engineer to greater Charlotte area customers
• Function as primary consultant to assigned customers
• Help customers budget for new technology and recommend IT solutions
• Work with Managed Services Clients to maintain hosted IT cloud environments, meeting all SLA’s and required business compliance’s
• Setup, upgrade, maintain, and administer clients high availability Microsoft Exchange environments
• Setup, migrate, maintain, and administer Office 365 environments

Jacksonville, FL, US

• Help Support, maintain, and backup over 550 VMware Virtual Servers and 200 Physical Servers
• Help Support a Microsoft Active Directory Network with over 23,000 users and 75,000 objects.
• Administer a Microsoft Exchange 2007 Environment with, 12 Clustered Windows 2008 servers, and over 25,000 mailboxes
• Successfully implemented companywide server patching through SCCM Configuration Manager to 700+ servers that had no regular patch management, and were years behind on patches.
• Manage an SCCM Environment to Inventory, Meter, deploy software, and Manage patches on 700+ Windows Servers.
• Administer and Deployed Symantec NetBackup 6.5.5 software to replace Backup Exec

Wixom, Michigan, US

• Setup and Maintain 3 separate Microsoft System Center Configuration Manager 2007 (SCCM) primary sites in each of our 3 Forests.
• Deploy operating systems, software, and patches company wide using SCCM 2007
• Migrated over 1000 users, exchange mailboxes, and computers, from 1 domain to a complete new domain
• Upgraded Microsoft Exchange from 2000 to 2003
• Administer 2 different Microsoft Exchange 2003 Servers with over 600 mailboxes combined
• Migrate new acquisitions the company purchases to our Active Directory, Exchange, and IT policies

Clinton Township, MI, US

• Undergraduate thesis involved the design, implementation, and analysis of a Just in Time Technology Resource and Reference Manual
• Improved training procedures of current and new technical staff with the development of the Just in Time Technology Resource Reference Manual
• Helped Consolidate 16 separate windows 2000 child domains to its parent windows 2000 domain over the course of a weekend
• Work throughout the district as needed in different locations (WAN consisting of 20 buildings, containing 3400 PC’s, and 37 Windows 2000 servers)
• Install/configure/troubleshoot/upgrade computers, printers, print servers, and wireless access points
• Respond to all trouble tickets in a timely manner and work the help desk as needed

• Use AutoCad to update engineering documents
• Research and find solutions to assigned engineering issues
• Address assigned quality management issues
• Work with MV40 machine setup, maintenance, programming
• Address any other special projects or tasks assigned.

Bachelor'S Of Science, Management Information Systems

International Business