Here's what I've learned. Excellence is about doing the right things for the right reasons in the right way. And sometimes it's also about what NOT to do and what to STOP doing.I am an inspiring executive-level leader with 25+ years of experience developing and implementing strategy for award-winning organizations to solve complex organizational challenges; increase customer engagement, value, and retention; enable meaningful strategic, operational, and cultural change; create a high-performance culture that aligns employees and reduces turnover; improve processes and work to reduce cost and increase effectiveness; and drive key community, service, customer and stakeholder, workforce, and financial and market results. GOALS1. Lead and impact strategic direction and operational results. 2. Integrate passion for people and performance excellence in my work and community.3. Inspire and lead people, teams, and organizations to achieve excellence.4. Have fun!EXPERTISE• Organizational Leadership• Organizational Assessment• Organizational Change Management & Implementation• Performance Excellence• Customer Experience & Engagement• Workforce Engagement• Culture Transformation• Strategy Development/Deployment• Performance Measurement• Training Design/Delivery• Problem Solving• Risk Assessment• Process Improvement• Initiative, Program & Project Implementation• Public Speaking• Team Facilitation• Survey Design & Analysis