Adam Deck Email & Phone Number

Boston, Ma, Us

Philadelphia, Pennsylvania, United States

• Applied creativity and technical expertise to plan and build engaging climbing routes for climbers of varied ability• Observed and assessed the performance of gym patrons to determine if routes met quality standards• Planned and constructed route map for climbing competitions, ensuring appropriate difficulty spread and complexity to lead to separation between competitors.

Philadelphia, Pennsylvania, United States

• Created standardized process for assembly of physical billing packets from digitally stored component documents, resulting in increased operational efficiency• Executed weekly operation of new billing packet process, ensuring consistent quality and efficient operation• Assisted team members with processing of customs documentation and translation of shipping information into CargoWise, leading to improved branch metrics

Fort Washington, Pennsylvania, United States

• Contacted life insurance companies to ensure required policy changes were implemented• Diagnosed and communicated daily policy change issues to appropriate team members, resulting in prompt resolution and customer satisfaction • Constructed written document requests and authorizations, following up to ensure receipt and sufficient processing

Arlington, Massachusetts, United States

• Called back to be part of core team during the COVID-19 pandemic, filling orders and maintaining inventory• Managed opening and organization of venue while orchestrating and supervising children’s birthday parties• Maintained safe & efficient customer service experience while adhering to state health and safety guidelines for COVID-19• Balance 20+ hours of shifts per week with demanding full-time coursework