Leading a team of 7 talented QA engineers, cultivating a collaborative and supportive environment that promotes growth and innovation.Aligning team resources and skill sets with project requirements, ensuring optimal allocation for maximum efficiency and quality. Implemented and championed a variety of process improvements to improve the overall software quality and maintain a high release cadence.Collaborated with cross-functional teams to define testing strategies, ensuring alignment with project goals and business objectives.

Led the automation efforts for UI and API testing using the Robot Framework seeking opportunities to increase coverage and find defects as early as possible in the SDLC. Mentored other QA engineers, providing guidance on testing methodologies, automation best practices.Initiated and championed the implementation of process improvements resulting in streamlined workflows and improved product quality.

Conducted comprehensive manual testing on multiple projects, thoroughly documenting test cases, test results, and defects. Worked closely with development teams to review software requirements, identify potential issues, and suggest improvements during each phase of the SDLC.Creation of automated tests using robot framework and executed through jenkins for each release to decrease post-release defects.

As a member of the Sage One Automation Squad I was involved in the the maintenance and creation of our automation framework and test scripts. This single automation framework was used to serve UK, Ireland, US, Canada, Germany, France and Spain. I was also a point of contact and involved in training and mentoring our automation for these countries.• Design, implement and maintain a single test automation framework to serve multiple countries. • Development of test scripts, test suites and automation processes to allow for successful release of accountancy and payroll web based applications. • Documentation of the project plan, testing tools, daily processes, frameworks and workflow.• Troubleshoot, isolate, report and track issues encountered during automation runs, triage and root cause analysis. • Standardizing automation approaches across multiple different countries. • Delivering automation training across several teams and countries.• Carrying out code reviews on developer and qa pull requests in github across multiple projects.• Research new tools and technologies to improve automation framework• Preparation of test data and test environments to support testing using github and command line tools. Technologies/tools used: Sahi, selenium, git, github, rspec, jira, confluence, Jenkins, docker, new relic, ruby, javascript, Rdoc, allure reporting.

As a member of the Sage One QA team I was responsible for carrying out thorough and efficient web based testing. During a sprint I was responsible for creating, maintaining and running the automated tests for Sage One Payroll releases. I also created test plans and execute against these, ensuring that all issues were raised and managed to completion. Some of my duties included• Create accurate and timely estimates for the testing phase of a project and track to these using Jira• Use Sahi Automation to create automated test scripts• Use GitHub to push and pull automation changes to/from our SageOne library • Create test cases that maximise the efficiency of the test phase, cover all requirements and allow for a timely delivery• Review and feedback on business rules used to create testing artefacts• Execute testing within defined stage of development e.g. exploratory, regression etc.• Share knowledge and expertise across the wider team • Produce effective test metrics for the Test Team Lead • Attend and contribute to all relevant meetings• Define appropriate test coverage to mitigate the identified risks• Identify opportunities for improving Sage testing standards• Accurately record and communicate issues found during test phases

As a member of Tas Books Support team I was responsible for providing resolution of technical support issues reported by Tas and First Books customers. This included both accountancy and installation queries. Some of my duties included• Debug, track and find issues within the software• Provide an excellent customer experience from first point of contact to resolution • Troubleshoot and support client/server workgroup/domain configurations• Taking ownership for escalated queries and complaints which arise from product related issues• Reporting product escalations to R&D and highlighting enhancement requests from customers• Ensuring knowledge base articles are continuously reviewed and updated• Participating in internal projects. Projects would include improvements to internal tools, capturing and maintaining knowledge to support other departments

As a member of the Coretime support team I provided technical support for Sage Coretime. Some of my duties included• Providing technical support for customers with varying issues relating to their software. • Ensuring all queries are dealt with professionally and resolved in a timely manner.• Repairing customer data and returning within time-frame specified.• Providing On-line, Telephone and E-mail support.• Participating in internal projects.

Supporting customers with technical enquiries relating to the Xbox console and also billing relating issues with their Microsoft billing accounts. Retention of customers through sales techniques and outstanding customer service.

Communication of current deals and offers to customers in order to meet sales targets. Pricing and displaying items for sale in order to maximize sales.