Adam Lee Email & Phone Number

Brampton, Ontario, Canada

• Promptly and effectively respond to service calls generated by HelpDesk to provide second level technical support, including the troubleshooting and resolution of hardware and software related issues.
• Provide effective on-site technical support to resolve hardware, software, network, voice and related technology incidents or service requests.
• Install, configure, and support software/hardware as part of the Region of Peel’s infrastructure.
• Provide ‘root cause’ problem analysis for repeat or serious incidents to avoid recurrence.
• Ensure technical information and resolution are properly documented and organized in the service call.
• Effectively collaborate and coordinate with members of other IT disciplines to provide specialized support and resolutions for specific applications.

• First Point of Contact (FPOC) for O.P.P wide end user support of network, telecommunication, workstation and O.P.P application issues.
• Record, understand, and verify ongoing incidents and service requests in a timely, efficient, and professional manner.
• Troubleshoot and resolve technical incidents at FPOC when possible and correctly route incident ticket when not.
• Remotely access client workstations using SCCM Remote Tools to assist end users and to provide direct and targeted troubleshooting.
• Issue hardware tickets for Deployed Systems Co-ordinators and route to vendor of record for repairs when required.
• Co-ordinate the installation and configuration of computer software, including base OPP image overlay on computers.

Barrie, Ontario

• Program Automated PLC Controlled Systems using a variety of program mediums which include RS Logix 5000 and CX-Programmer.
• Develop HMIs (Human Machine Interface) to allow interaction between machine and operators with the use of Omron's CX Designer software
• Design & Develop PLC code that permits communication with Motoman Robots.
• Design, Develop & Integrate PLC code for use with MIG Welding DX100 & DX200 Motoman Robots.
• Develop & Integrate PLC Code for GPE (General Purpose Equipment) and SPE (Special Purpose Equipment) that meet the customer's specifications.
• Program Safety PLCs using the Omron NE1A and provided software.

Cybersecurity Boot Camp, 100%

Intensive program with hands-on training: -Systems: Windows and Linux Administration & Hardening Linux Archiving and Logging Data Bash.

Advanced Diploma, Electrical Engineering Technologies/Technicians

Graduated November 2014