• Promptly and effectively respond to service calls generated by HelpDesk to provide second level technical support, including the troubleshooting and resolution of hardware and software related issues.• Provide effective on-site technical support to resolve hardware, software, network, voice and related technology incidents or service requests.• Install, configure, and support software/hardware as part of the Region of Peel’s infrastructure.• Provide ‘root cause’ problem analysis for repeat or serious incidents to avoid recurrence.• Ensure technical information and resolution are properly documented and organized in the service call.• Effectively collaborate and coordinate with members of other IT disciplines to provide specialized support and resolutions for specific applications.• Successfully troubleshoot problems with access privileges and security related resources in collaboration with IT Security staff.• Assist in client relocation to existing or new buildings/facilities with coordination from Implementation and Property Management personnel.• Support the implementation of innovative technologies in collaboration with project teams to provide advice, guidance, and assistance.• Assess effectiveness of current and new technology systems to provide end users with best solution.• Communicate effectively to build and foster partnerships with clients, technical teams, and management in a professional audience-friendly manner.• Mentor, lead, and provide aid to other Technology Analysts with incidents/problems.• Produce and maintain technical documentation related to technical solutions and troubleshooting steps for Technology Analyst and HelpDesk personnel.• Perform all duties in accordance with IT standards and procedures.

• First Point of Contact (FPOC) for O.P.P wide end user support of network, telecommunication, workstation and O.P.P application issues.• Record, understand, and verify ongoing incidents and service requests in a timely, efficient, and professional manner.• Troubleshoot and resolve technical incidents at FPOC when possible and correctly route incident ticket when not.• Remotely access client workstations using SCCM Remote Tools to assist end users and to provide direct and targeted troubleshooting.• Issue hardware tickets for Deployed Systems Co-ordinators and route to vendor of record for repairs when required.• Co-ordinate the installation and configuration of computer software, including base OPP image overlay on computers.• Co-ordinate the install and configurations of various hardware components including desktops, laptops, tablets, and servers.• Troubleshoot and diagnose networking issues through knowledge of networking protocols, LAN/WAN components, topologies, and wiring standards.• Ensure the physical security of the OPP network, hardware and applications. Reporting and correcting instances of security violations using remote diagnostic tools.• Co-ordinate the maintenance of server data and public drive file structure in accordance to the Records Information Management (RIM) standards.• Co-ordinate the changing of security permissions, as requested, to limit user access to restricted network resources and maintaining user access groups.• Assist in the documentation of processes and methodologies for the resolution of technical problems for provision to users and members of IT support teams.

• Program Automated PLC Controlled Systems using a variety of program mediums which include RS Logix 5000 and CX-Programmer.• Develop HMIs (Human Machine Interface) to allow interaction between machine and operators with the use of Omron's CX Designer software• Design & Develop PLC code that permits communication with Motoman Robots.• Design, Develop & Integrate PLC code for use with MIG Welding DX100 & DX200 Motoman Robots.• Develop & Integrate PLC Code for GPE (General Purpose Equipment) and SPE (Special Purpose Equipment) that meet the customer's specifications.• Program Safety PLCs using the Omron NE1A and provided software.• Effectively program and tune Yaskawa MP2600IEC servos to allow safe movement of jigs and fixtures. • Assist and provide support to the current development of automated systems in house and on-site.• Program basic I/O using DX100 & DX200 Motoman Robots.• Touch up weld points & positions using DX100 & DX200 Robots.• Program part inscription devices (example Technifor UC500) and printers (example Intermec) using an Omron CJ2H PLC and respective protocol macros.• Integrate Stanley Nut Runners using Ethernet IP, Omron CJ2H, and a DX200 Motoman Material Handling Robot. • Effectively program and integrate Keyence SR1000W Cameras using Ethernet IP, Omron CJ2H, and a DX200 Motoman Material Handling Robot.