Focused on Security and Cloud Architecture. Particular interest in global application delivery and identity solutions.

Security Engineer focused on F5 application delivery controllers.

Manage all IT operations for a multi-site medical office: System integration, staff training, software development, business intelligence reporting, and security/HIPAA compliance. • Eliminated hours of medical record indexing for each provider - Reworked patient import and matching on state health data exchange HL7 interface. This allowed medical records staff to direct selected records to a provider for review with a few clicks in a web portal in place of the manual indexing process.• Automated account recreation process from retired patient management system, saving 5-10-minutes per patient - Developed application to transfer old patient records from legacy flat-file data to current SQL-based systems, allowing the legacy systems to be retired. • Replaced hand-tabulated reports with automated ones - Gathered reporting requirements from physicians and clinical mangers to create executive-level reporting dashboards in SQL Server Reporting Services.• Brought IT Security into compliance with industry requirements - Authored IT procedures and security policy for compliance with HIPAA and AAAHC guidelines.• Simplified call management with custom integration between EHR and phone system - Created database tie in for Shoretel phone system to display appointment information of incoming callers, and automatically call patients with reminders of upcoming appointments.

Conceived, designed, and prototyped event/activity search engine. Designed several UX variants and prototyped designs with best user feedback. Created functional prototype of the website with JavaScript/PHP and MySQL database backend.

Outsourced IT manager/consultant for several small to medium businesses providing everything from helpdesk support to facility design and implementation. Specialization in community banking clients.• Reduced cost and time of bank expansion through virtualization deployment - Planned and implemented a Hyper-V virtualized infrastructure for expansion into a new market.• Standardized workstation training and maintenance through system imaging - Executed master workstation imaging with Symantec Ghost, ensuring standard experience for staff and support personnel. • Cut monthly systems inventory time in half with custom application - Observed asset management procedure of fellow technicians and created network inventory application in VB.NET to scan WMI for system specifications and serial numbers.

Technical quality assurance tester and hardware technician for AAA game titles. Extensive work submitting detailed bug reports along with maintaining the bug-tracking database. Swiftly trained on proprietary hardware and software under NDA to support testing and deployment.

Internal hardware and software support for national restaurant chains. • Simplified recipe distribution and management through development of digital recipe book system - Moving exclusive recipes from paper to a touch-enabled web interface in kitchens allowed for simple updates across the company along with better security over the original binders.

Summer internship acting as helpdesk support for clients and supporting senior technicians.

In-store Geeksquad agent responsible for customer service, technical sales, and diagnostics/repair of computer and other electronic equipment.

Consumer computer repair technician and sales associate. Responsible for system repairs both in-store and on-site.