Administration•Create and manage updates to Bill of Materials, ensuring data accuracy and alignment with product specifications•Raise and maintain production permits/concessions and product change notes•Create and maintain product documentation, including user manuals and specifications•Evaluate existing processes and offer improvements and suggestions•Compile and generate QA analysis reportsTechnical•Assist and support the Technical Manager in the… Show more Administration•Create and manage updates to Bill of Materials, ensuring data accuracy and alignment with product specifications•Raise and maintain production permits/concessions and product change notes•Create and maintain product documentation, including user manuals and specifications•Evaluate existing processes and offer improvements and suggestions•Compile and generate QA analysis reportsTechnical•Assist and support the Technical Manager in the research and design of bespoke products for various sectors including defence•Redesign products to lower production costs and increase profit margins•Produce wiring schematics, installation instructions, and detailed product drawings using AutoCAD and Autodesk Inventor•Provide first line support on lighting products, and for guidance on standards, regulations, and national codes of practice•Provide first line support for any day-to-day manufacturing issues that could inhibit flow of product through the shop floor •Evaluate and maintain photometric files Show less

•Design and develop detailed lighting schemes, including tenders, alternative designs, and large-scale designs, utilising RELUX and AutoCAD•Collaborate with stakeholders to create functional and aesthetically pleasing lighting designs•Accurately complete all relevant documents as and when required namely; take-offs, luminaire schedules, technical submittals, and datasheets

•Provide technical support on fire alarm detection systems, disabled refuge systems, call systems and induction loops to internal and external stakeholders face-to-face, over the telephone, and via email•Document issues, solutions, and procedures in knowledge database •Train new staff members on productsAchievements:•Introduced a technical fix log to increase first contact resolution and highlight recurring issues

•Assist with pricing, availability, and support requests•Manage customers' orders, prepare and proactively follow up on quotations•Respond to incoming enquiries via telephone, email, web enquiries, and face-to-face•Liaise with internal departments to increase delivery efficiency and maximise sales •Update product lead times and keep customers updated to their order status•Maintain parts, pricing, and customer details on MRP system •Manage commissionings and fire alarm… Show more •Assist with pricing, availability, and support requests•Manage customers' orders, prepare and proactively follow up on quotations•Respond to incoming enquiries via telephone, email, web enquiries, and face-to-face•Liaise with internal departments to increase delivery efficiency and maximise sales •Update product lead times and keep customers updated to their order status•Maintain parts, pricing, and customer details on MRP system •Manage commissionings and fire alarm service and maintenance contractsAchievements•Designed and implemented a report system for management and sales representatives to view sales performance and identify dormant accounts •Assisted in the augmentation of the fire and safety portfolio which resulted in a 62% increase in sales within 4 years Show less

•Speaking directly with customers via telephone, email and face-to-face•Product sourcing•Processing and progressing purchase orders with suppliers•Processing invoices via Sage and handling cash payments •Maintaining company website and Google AdWords campaign•Won and managed a number of sizeable contractsKey Achievements: •Successfully launched an online shop and implemented a card payment facility•Designed and maintained a warehouse management system to… Show more •Speaking directly with customers via telephone, email and face-to-face•Product sourcing•Processing and progressing purchase orders with suppliers•Processing invoices via Sage and handling cash payments •Maintaining company website and Google AdWords campaign•Won and managed a number of sizeable contractsKey Achievements: •Successfully launched an online shop and implemented a card payment facility•Designed and maintained a warehouse management system to control stock, and a sales management system to produce quotes, price lists, and sales reports Show less