Adam Fawcett Email & Phone Number

Gosport Leisure Centre

Gosport

Gosport

membership salesretention and attrition

Portsmouth, United Kingdom

Portsmouth, United Kingdom

• In the role of Acting Club Manager I managed the flame awarded health club at the Langstone Hotel with around 1000 members plus hotel guests. Taking control and managing the operation of all facilities which include 18m swimming pool, spa, sauna, steam room, 45 station fitness suite, exercise studio and beauty rooms. • To create new clients by tracking enquirys made, tours and follow calls with conversion rates.• To operate and take responsibility for the operation of the Leisure Department; • To maintain accurate Pool Water Chemical levels and manage the pool plant operations • To maintain Health & Safety Regulations, C.O.S.H.H, Fire Drills and Emergency Action Plans; • To organise staff rotas and breaks and complete payroll; • To open and lock up Leisure with emphasis on security; • To organise and take part in activity sessions and activity rotas; • Run staff training and keep and update training logs and conduct team briefs;; • To undertake minor maintenance duties as required; • To check and record revenue income in line with budgets; • To create, implement and update Swimming Pool Policies- Normal Operating Procedures and Emergency Action Plan, Leisure Training Manual and Staff Manuals; • To observe at all times the professionalism of the department in line with brand standards; • Interact with guests and deal with complaints and queries; • To instruct a wide range of fitness classes; • Cover site Duty Manager shifts; • Create potential revenue via pool hire and studio hire; • Knowledge and understanding of budget controls and profit and loss.• Responsible for P&L, achieving KPIs, development and training of team, Personal Training, Retention and Marketing.• Recruit and deliver new prospects interviews, induction and training• Run clients through personal training sessions, fitness assessments and inductions• Lifeguarding as and when needed

Portsmouth, United Kingdom

• In the role of deputy Manager I assisted the manager at the sinah warren health spa occupied by 650 members plus holiday makers. • Assisting control and managing the operation of all facilities which include 12m indoor swimming pool, spa, sauna, steam room, 30 station fitness suite, 25m outdoor pool, outdoor tennis Courts, archery and rifle shooing and beauty rooms. • To actively improve customer satisfaction so all members and all holiday makers are receiving the best service available.• To operate and take responsibility for the operation of the Leisure Department; • Run staff training and keep and update training logs and conduct team briefs;• To maintain Health & Safety Regulations, C.O.S.H.H, Fire Drills and Emergency Action Plans; • To organise staff rotas and breaks; • To open and lock up Leisure with emphasis on security; • To organise and take part in activity sessions and activity rotas; • To maintain accurate Pool Water Chemical levels and manage the pool plant operations both in and outdoor; • To undertake minor maintenance duties as required; • To check and record revenue income in line with budgets; • To create, implement and update Swimming Pool Policies- Normal Operating Procedures and Emergency Action Plan, Leisure Training Manual and Staff Manuals; • To observe at all times the professionalism of the department in line with brand standards; • Interact with guests and deal with complaints and queries; • To instruct a wide range of specialist activities and sports from archery, fencing, rifle shooting through to boules and snooker; • Cover site Duty Manager shifts; • Create potential revenue via pool hire, Personal Training and promotions; • Knowledge and understanding of budget controls and profit and loss.• Recruit and deliver new prospects interviews, induction and training• Evening entertainment singer

Health And Physical Education/Fitness

Education record