Manage 2 teams, with a total of 28 people. Managing completely different skill sets within Housekeeping & Serenity Spa & adapting my communication to suit their needs.Looking at increasing sales within Serenity and getting more clients to use the facilities, to managing budgets within the Housekeeping team. Keeping training and skills up to date

Managing Housekeeping and Swimming PoolMaintaining 3 Star Standards at the HotelRecruitment of the team

Managing Reception, Admin and Serenity(Beauty Suite) teams.Recruitment for the teams.Working with Oracle.Dealing with Suppliers.Marketing

Reception - Making bookings, dealing with guests and booking activitiesSupervising Housekeeping Team - Working along side the team, making sure procedures were followed.Running Activities - Laser Clay Shooting and Cyber TagBeauty Therapist - Setting up new spa, treatments, maintaining the pool, managing the diary and stock.Duty Manager - Maintaining the safety and security of guests and building over night, dealing with guest issues and complaints

Duty ManagerCalling members to renew membershipGetting new members to join,Cancelling membershipsCash handling Opening and Closing the gym

Working with members to design their fitness programme. Advising members on Exercise and NutritionTeaching SwimmingRunning classesOpening and Closing the Gym

Helper in the water, assisting the swimming instructor and help the children that struggled.Trained and became a swimming instructor with own classes, up to 10 children at a time.Classes included mother and babies through to lane swimming with old children.Lifesaving skills

Waitress in the hotel restaurant for Breakfast, Lunch and Dinner servicesBar workSupervisor of the restaurantLifeguard during the summer monthsChanged roles and worked on Reception, welcoming guestsCashing up, payments, dealing with discrepancies