Adam Frankenfeld Email & Phone Number

Redmond, Wa, Us

United States

Redmond, Washington

Manage the personnel and projects of Shield Lab; ensuring all Microsoft game partners have timely, reliable, and thorough testing across the various services Shield provides.-Partner with indie and AAA developers on games such as: Halo: Master Chief Collection, Forza Street, Minecraft, Gears 5, Microsoft Flight Simulator, and more.-Develop and track KPIs that determine the quality status of 12+ Microsoft games.-Establish schedules, monitor milestones, and refine processes to streamline testing.-Create reporting processes that generate results, with a customer satisfaction score of 90% in leadership, productivity, and communication.-Manage a team of 19, performing one-on-ones with an emphasis on development.-Collaborate with art, design, and engineering teams to isolate blocking issues.-Present complicated data to managers and stakeholders.

Redmond, Washington

Manage the Shield Configuration Team where we conduct testing for Microsoftpublished games on PC, mobile, and Xbox Platforms.-Manage a rotating team of 5 - 15 testers and maintain primary communication with the developer, often while leading multiple projects simultaneously.-Oversee bug quality and standards, with expertise in both Azure DervOps and JIRA.-Utilize divergent thinking and flexibility for fast-changing developer needs, with daily/weekly reports to game producers, Experis management, and Microsoft executives.-Track and enforce project deadlines with a proficiency in hardware/tester allocation.-Maintain the configuration calendar and schedule upcoming passes with contacts.-Use Agile method to implement processes that improve productivity and ROI.

Redmond, Washington

High-level testing for Windows 10 games across Configuration and First Party Device departments.-Began as a Test Associate 1, promoted to TA2 due to ability to work independently and quickly.-Focused on configuration testing, assessing inconsistencies for projects between platforms.-Wrote quality bugs that raised awareness of issues that could affect thousands of end-users.-Trusted to run independent passes for projects that needed thorough, quick investigations.-Trained new hires on the practices of the lab; aided fellow testers with a focus on speed and accuracy.

Greater Seattle Area

Developed and managed on-brand marketing initiatives across diverse departmentsincluding a hotel, brewery, entertainment venue, gaming floor, and two restaurants.-Presented marketing initiatives to all team members, led bi-weekly managermeetings, and managed the strategic community impact team.-Created video game promotions while collaborating with artists and department leads.-Built/maintained public social media channels, advanced internal company-wideengagement, and oversaw web content production.-Designed the Angel Of The Winds brand book which incorporated company identity, writing styles, and best practices.

Tinley Park, Il

Founded Frankenfeld Video to provide global editing services. I focus on establishing recurring customer relationships through clear communication. Clients appreciate my producer mentality as I ensure that budgets and deadlines are feasible while still maintaining the intended message. I personally handle all aspects of work ranging from multi-project management to invoice billing.

Orland Park, Il

As production assistant, I accommodate the day to day needs of the CEO and other team members, oversee cloud storage organization, manage the workflow of several projects simultaneously, and provide general technology/media support. As an editor I work with Final Cut Pro 7, Adobe Premiere, and Adobe Audition. Current projects include an ABC syndicated documentary and radio dramas that focus on trauma healing which we air in Africa in twelve different languages.

Des Moines, Iowa Area

Loan Servicing Specialist IV at Wells Fargo Home Mortgage. Handled confidential information while processing 20 loans a week. Position included contacting attorneys, managing foreclosed loans, and updating our intricate database which was accessed by hundreds of employees daily. Completed projects in an accurate as well as timely manner.

Supervise the mac lab for Trinity Christian College. Responsible for fixing printer and computer issues. Manage the media suites which includes continual maintenance of recording equipment/software.

Ensured each class had functioning technology, and managed a team of co-workers that reviewed equipment weekly. Also involved with AV requirements for a number of school events.

Dedicated night shift employee when understaffed. Worked the third shift singlehandedly (11pm-7am). Responsibilities included cleaning variety of machines, checking in inventory, filling out delivery paperwork, and assisting any customers.

Initially hired as a delivery drive, but was quickly and continuously promoted. Additional responsibility provided for management of overstocked items at our warehouse. Added responsibilities included the management and training of newly hired student workers.