Adam Goron Email & Phone Number

Sydney, New South Wales, Australia

• Product Manager and Global Product Owner for Customer Identity & Access Management (CIAM), Account Lifecycle Management (ALM) including Customer Account Creation, Login/Identity, Account Management and Product Registration solutions across Cochlear's external digital products, services and channels. • Leads the business vision to design customer-centric digital products and services and deliver measurable improvements for patients and providers through Cochlear's Connected Care strategy.• Leads cross-functional teams to design, build, launch and maintain effective digital experiences.• Leverages research and data insights to inform decision making, design process and solutions.• Assists regional partners to execute on change management strategies and implement global solutions.

Sydney, Australia

• Responsible for executing global business program delivery for initiatives making strategic business process and technical change to transform outcomes for patients, partners and global/regional stakeholders. • Developed Global Customer solutions using multiple digital technologies (mobile apps, clinician portals, CRM, ERP, marketing automation, web, loyalty cards, etc) to drive business outcomes across the customer journey.• Delivered improvements to global customer on-boarding and product registration solutions for clinicians and patients, working both with IT colleagues as part of an Agile team and the wider business to build out program implementation including embedding change management outcomes.• Implemented Global Customer Engagement Cochlear Family programs to drive engagement and new membership, including delivery of global customer on-boarding into marketing programs, campaigns and collateral.• Effective project management of large enterprise programs, with oversight from business case stage to project closure; managing scope, budgets, risks, dependencies, stakeholders and change management

Sydney, New South Wales, Australia

• Co-founded Carbon Bike Doctor, delivered product management, marketing and business expertise to help guide the business from start-up to Australia’s leading carbon bike repairer. • Established Carbon Bike Doctor as a service business, creating the service products, vision and roadmap.• Built core service offerings including Inspection & Assessment (Non-destructive testing techniques like ultrasound), Carbon Repair (industry leading repair techniques using pre-preg carbon fibre) and Paint Refinishing (multiple options from full respray, redesign to paint matching)• Grew the product offering through initial start-up phase through to established business - providing expert solutions to tens of thousands of cyclists (B2C) and insurance companies (B2B2C) Australia-wide.• Developed branding, designed online web sites [www.carbonbikedoctor.com], including developing marketing content, web pages and forms, SEO, analytics and search to drive the sales funnel. • Developed a spin-off custom bike build sub-brand – Vale Bikes [www.instagram.com/valebikes] who build handmade carbon fibre bikes for discerning cyclists.• Built the brand (including receiving design award) and website, used digital technologies to drive sales and customer experience.

Sydney, Australia

• Project Lead - Electronic Document & Records Management Initiative: Implemented OpenText Content Suite Document Management system to replace a legacy document management solution; using key business stakeholder engagement and account management skills to plan and gather business requirements, validate feature design and assist with migration and change management strategy.• Project Manager – Finance Shared Services Migration Project: IT project lead to implement OpenText’s Enterprise Scanning stations across 8 pacific countries - integrating SAP ERP Workflow to send scanned documents to Shared Services team in Malaysia for processing, saving $ in local headcount.• Project Manager – Legal Backup Tape Review Project: Implemented technical solutions relating to backup tape processing and investigation including a technical POC using the Index Engines product to test concepts relating to creation of a de-duplicated, indexable search catalogue for use in e-Discovery processes. This was a technical proof of concept that I designed, ran and reported out on the efficacy of the solution and ability to meet technical and business needs of the legal organisation.• Project Manager - Hardcopy Records Implementation Project: Procured & implemented OpenText LiveLink 9.7.1 Hardcopy Records Management to address eDiscovery and compliance objectives.• Project Manager – eDiscovery / Legal Review Projects: Managed end-to-end eDiscovery processes including search, retrieval, export, processing and legal review including use of third party forensic technologists, with use of Legal Process Outsourcing solutions to save time and drive cost savings.

Sydney, Australia

• Supported the Senior Project Manager on a hybrid Business Analysis and Project Management support role to help implement & then drive organisation-wide adoption of the new Objective Enterprise Content Management (ECM) solution at ASIC.• Developed project plans, schedules, work packages, risk and issue logs and project reporting.• Release management including management of vendor issue rectification process.• Designed ECM project website intranet portal as a key change management deliverable to increase adoption.• Development of end-user and technical documentation, including tools and guides.• Developed workflow solution to automate approval and release of ASIC business documents.

Sydney, Australia

Managed a range of projects at BAT with a key focus on legal process and technology:• Project Manager - Email Archiving Project: Implemented OpenText Email Archiving Management software to enable emails & file servers to be archived to an eDiscovery repository. • Project Manager - eDiscovery Project: Established new internal & external processes, procedures and vendor relationships for fast, reliable and cost effective Legal Discovery in a litigious environment. • Senior Business Analyst - ECM Project: Implemented the OpenText eDocs Enterprise Content Management solution to provide a controlled document folder structure enabling fast retrieval of business information, while storing it in a structured and compliant manner. Captured solution business requirements, ran RFP to award vendor, implemented solution. Managed test framework and testers to ensure built solution was acceptable quality. • Senior Business Analyst & Lead - Legal Matter Management: Implemented the LegalNet legal matter management & e-billing software solution to improve billing processes, saving resource time and reducing costs.

Sydney, Australia

Co-founded Business Catalyst a cloud hosted application for building and managing online businesses, providing web management, eCommerce, email marketing, CRM & analytics. Responsible for key feature developments in the product roadmap, making contribution to the design and build of the product.• As co-founder I was involved from start-up to the completion of a working application. • The role included product design, research & development, competitor analysis, gathering business needs, developing business and marketing plans.• Developed user driven context-based help solution to drive customer adoption.• Pivoted the business to position Business Catalyst as a B2B service for web designers to support and build all-in-one web solutions for their clients and be easily maintained without coding skills.• Prior to this, the solution was positioned as a web content management solution, with a separate CRM solution with both systems sold to corporate clients.• Adobe Systems [adobe.com] acquired Business Catalyst in 2009 and the service remained part of Adobe’s online services portfolio until it was decommissioned in Sep 2021 [www.businesscatalyst.com].

Sydney, Australia

• Business Analysis, testing and release processes in maintenance and development of superannuation and investment systems for AM Corporation (now IOOF).

London Area, United Kingdom

• Syndicated Loans for large transactions across different banks, including administration and a heavy focus on project work.• Used syndicated lending knowledge to design and execute business system and user acceptance testing for syndicated loans systems development initiative, Euro conversion initiative and Y2K readiness initiative.• Managed the data conversion of legacy system data to transition to the new syndicated loans system.

London Area, United Kingdom

• Syndicated Loans for large global loans requiring syndication across different banks including administration and support for the operations team.

Sydney, New South Wales, Australia

• Undertook bank-wide training program retail banking operations inclusive of bank teller, customer service supervisor, securities officer, and lending officer.• Following completion of training, assigned roles as consumer lending officer and business lending officer in two major Sydney branches.

Bachelor Of Economics (Bec), Economics Major

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