Adam Weston Email & Phone Number

• As the Health, Wellbeing and Benefits Coordinator at Centrica, I spearheaded the design and delivery of the company's global health, wellbeing and benefits programme for more than 20,000 employees. I established and.
• Accountable for developing end-to-end sickness absence support processes in the UK, resulting in proactively offering health-related support when colleagues needed it most, and providing case management support for 44%.
• Successfully project-managed the introduction of Unmind, a workplace mental health platform accessed by more than 5,000 colleagues, supporting Centrica's ongoing commitment to promoting positive mental wellbeing.
• Managed the operational launch of Healthcare Plan for all, with 18,000 eligible employees. More than 2,000 colleagues benefited in the first year, receiving personalised wellbeing advice with a consultant, accessing an.

• As the Delivery Lead for a variety of Commercial, Complaints, and Regulatory change initiatives within British Gas Customer Operations, I was responsible for ensuring successful business readiness and front-line staff.
• Led the deployment of Business Readiness activities for a major commercial energy price review initiative. Collaborated closely with commercial, operational, and legal stakeholders to coordinate large working groups.
• Successfully delivered the introduction of a 2-way text messaging system for Customer Relations complaints teams. Worked directly with 3rd party stakeholders and UK Change Project Managers to support adoption, manage.
• Headed an internal Ways of Working group in Optimisation Business Readiness, introducing best practices and guiding principles for change delivery. Conducted working groups and listening sessions to capture feedback.

Cardiff, United Kingdom

Management role within the Customer Services sector for British Gas Residential Energy. Leader for the online internal employee feedback and suggestion tool called "What Drives You Crazy" - delivering essential employee feedback and insight to Customer Journey and Leadership teams to support continual improvement programmes.* Accountable for a team of 7.

Cardiff, United Kingdom

* Development role managing a team of 3 analysts from May 2014 – October 2014* Responsible for coaching and developing the team who answer customer and agent feedbacksubmissions from across British Gas Customer Services* Leading change and improvement initiatives within the What Drives Your Crazy (WDYC) internal employee feedback team * Setting up /.

Cardiff, United Kingdom

Managing local change plans for Cardiff Customer Service operation

Cardiff, United Kingdom

Completing quality checks as part of an award winning team - Support team of the year 2010 in the national customer service awards

Cardiff, United Kingdom

Managing complex customer complaints in line with Ombudsman regulations as part of an expert role.Answering phone calls to respond to customer queries.