Adam Weston Email & Phone Number

As the Health, Wellbeing and Benefits Coordinator at Centrica, I spearheaded the design and delivery of the company's global health, wellbeing and benefits programme for more than 20,000 employees. I established and managed internal networks, built relationships with stakeholders and business partners, and oversaw the coordination of multiple third-party suppliers to provide colleagues with the tools, resources, and benefits they need to support their physical and mental health.I utilised health risk-based insights from our partners to develop a robust internal wellbeing brand and calendar of events, which helped engage colleagues and business leaders around initiatives aimed at reducing personal health risk factors that contribute to sickness absence.Key Achievements:• Accountable for developing end-to-end sickness absence support processes in the UK, resulting in proactively offering health-related support when colleagues needed it most, and providing case management support for 44% of UK employees in 2021.• Successfully project-managed the introduction of Unmind, a workplace mental health platform accessed by more than 5,000 colleagues, supporting Centrica's ongoing commitment to promoting positive mental wellbeing.• Managed the operational launch of Healthcare Plan for all, with 18,000 eligible employees. More than 2,000 colleagues benefited in the first year, receiving personalised wellbeing advice with a consultant, accessing an operation sooner than NHS timescales, or claiming back everyday costs as part of the cash benefits included.By leveraging my extensive expertise in health and wellbeing programme design and delivery, stakeholder management, and benefits administration, I have successfully helped Centrica achieve its goals of improving colleague satisfaction, engagement, and wellbeing.

As the Delivery Lead for a variety of Commercial, Complaints, and Regulatory change initiatives within British Gas Customer Operations, I was responsible for ensuring successful business readiness and front-line staff engagement. Key achievements included:• Led the deployment of Business Readiness activities for a major commercial energy price review initiative. Collaborated closely with commercial, operational, and legal stakeholders to coordinate large working groups and facilitate decision-making within a non-disclosure environment.• Successfully delivered the introduction of a 2-way text messaging system for Customer Relations complaints teams. Worked directly with 3rd party stakeholders and UK Change Project Managers to support adoption, manage issues, and address budget challenges.• Headed an internal Ways of Working group in Optimisation Business Readiness, introducing best practices and guiding principles for change delivery. Conducted working groups and listening sessions to capture feedback from colleagues, resulting in the creation of a single methodology and process for governance across Business Readiness.

Cardiff, United Kingdom

Management role within the Customer Services sector for British Gas Residential Energy. Leader for the online internal employee feedback and suggestion tool called "What Drives You Crazy" - delivering essential employee feedback and insight to Customer Journey and Leadership teams to support continual improvement programmes.* Accountable for a team of 7 analysts who collate, group and respond to over 30,000 annual submissions of employee feedback relating to potential for process improvement across customer journeys and work environment.* Ensuring the delivery and upkeep of a suite of insight reports that showcase the voice of our people and customers based on their direct experiences.* Delivery of campaigns and cross-sector expansion of the internal feedback tool which is currently available to over 8,000 employees across more than 14 worldwide sites.* Responsible for maintaining employee engagement in the internal feedback tool through various communication channel both online and in person.* Directly Co-ordinating sessions with key stakeholders across the business to bring the voice of our frontline operation director to senior leaders to help improve relationships and bridge the gap between various teams.

Cardiff, United Kingdom

* Development role managing a team of 3 analysts from May 2014 – October 2014* Responsible for coaching and developing the team who answer customer and agent feedbacksubmissions from across British Gas Customer Services* Leading change and improvement initiatives within the What Drives Your Crazy (WDYC) internal employee feedback team * Setting up / maintaining excel trackers that provide the team with a library of submissions and keystatistics* Ensuring all submissions of feedback from employees are answered in a quality and timely manner* Providing the business with updates around the major issues our customers and people are reporting* Writing and distributing monthly reports on our most common submissions to our business leaders* Creating and maintaining the intranet pages on Sharepoint platform accessed by more than 6000 people* Working with key customer journey stakeholders to provide insight into their areas of the business* Creating and running campaigns to capture specific information in key areas that help our stakeholders make important change decisions* Hosting visitors both internal and external to share the success and learnings of the WDYCW programme * Project managing the expansion of WDYC to 4 additional sites, more than doubling the user base andfeedback the team receive

Cardiff, United Kingdom

Managing local change plans for Cardiff Customer Service operation

Cardiff, United Kingdom

Completing quality checks as part of an award winning team - Support team of the year 2010 in the national customer service awards

Cardiff, United Kingdom

Managing complex customer complaints in line with Ombudsman regulations as part of an expert role.Answering phone calls to respond to customer queries.