Adam Hackman Email & Phone Number

West Des Moines, Iowa

-Follows established operational procedures for processing new annuity applications or annuity rollovers.-Monitoring applications for compliance with state regulations-Determining if the appropriate signatures hae been received-Determining how funding should be set up-Determining suitability or other red flags using the OPAS system-Issue policies in the appropriate administrations system-Communicate with Agent Contact or Sales staff as necessary when additional requirements are outstanding-Process receipts an cash items into the appropriate systems in a timely manner-Participates as a team member in problem solving and projects as the need arises. -Assembles policies for delivery to customers upon completion of new business processes-Follows up on outstanding requirements for all applications

West Des Moines, Iowa

Des Moines, Iowa Area

Be an advocate for the customer through the coordination, research and resolution of member complaints, as specified by state/federal and Wellmark guidelines. Communicate and confirm resolution, while educating the members on their products, benefits, tools and how to use them. Will research and coordinate with internal stakeholders to bring resolution to improve the customer experience. Partner and collaborate with other business support areas to ensure complaint resolution. Work with the business support areas by providing them complaint reports on a frequent basis.

Des Moines, Iowa Area

•Triaging of emails that arrive at Membership and Enrollment company email box and placing the electronic version of what is received into online fax work queues called Document on Request Service (DoRS)•Triaging of documents that are scanned into Navigator to ensure documents arrive in the correct departments for processing•Utilize the Individual Enrollment Tracking system (IET) to assign tracking numbers to Medicare Supplement applications and Individual Contract Change grandfathered plans to be uploaded into DoRS•Data entry-- updating social security number information into client Mainframe software for V92 mailing project•Proof of mailing--review and assemble cover letters for new customer Facets Telesales applications so a copy of the original application can be sent to the customer after verifying the correct mailing address•Inputting copies of those applications into KOVIS database for quality

Des Moines, Iowa Area

•Triaging of emails that arrive at Membership and Enrollment company email box and placing the electronic version of what is received into online fax work queues called Document on Request Service (DoRS)•Triaging of documents that are scanned into Navigator to ensure documents arrive in the correct departments for processing•Utilize the Individual Enrollment Tracking system (IET) to assign tracking numbers to Medicare Supplement applications and Individual Contract Change grandfathered plans to be uploaded into DoRS•Data entry-- updating social security number information into client Mainframe software for V92 mailing project•Proof of mailing--review and assemble cover letters for new customer Facets Telesales applications so a copy of the original application can be sent to the customer after verifying the correct mailing address•Inputting copies of those applications into KOVIS database for quality

Homestead, Florida

• Composition and publication of press releases for City Councilmembers after council meetings, special events and causes for news media and public consumption• Composition and scheduling of City of Homestead’s Facebook posts and Facebook page maintenance as an administrator• Maintenance of CivicPlus city and local government website• Vertabase Project Management software administrator on an economic development issue• Using social media to bring attention to local events and area non-profit causes• Constructing and retooling data files for public outreach in Adobe InDesign and Adobe Photoshop• Assist the Public Information Officer in incoming and outgoing phone calls from/to the public• Organization and implementation of the Public information Office effort to represent the City of Homestead at conferences• Represent the City of Homestead at conferences • Attend city events as a photographer to have necessary data and materials for future city publications• Organization and maintenance of items for public relation events• Inventory and ordering of public relation items

Homestead, Florida

City Manager’s Office• Comparative analysis of a monument project to honor local athletes and town heroes• Assist in the planning of a system to track the City’s grant process from start to finish• Training on the public bidding process for City contracts and voting on by department heads • Attend the CIP (Capital Improvements Projects) meetings to understand steps in approval or denial• Assistant to an Assistant City Manager in data collecting and note taking on special economic development projects• Assist City Manager’s Office with recording of goals and special tasks for individual city staff members• Attend all Council meetings and preparation meetings before items are purposed for a vote• Shadowed the City Manager in the tasks of his day on multiply occasions Department of Development Services• Identified and planning out efforts to apply for grants ranging from up to $50,000 to up to $350,000• Ordinance development and modification for Planning and Zoning to be presented to Council• Obtained Historical Marker for the Homestead Downtown Historic District from the State of FloridaDepartment of the Community Redevelopment Agency• Compare three downtown redevelopment master plans and made policy recommendations• SWOT analysis of the City of Homestead and Miami region• Assisted in the inspections of the redeployment of the street scape project of the Historic DistrictDepartment of Finance• General Fund Analysis and Additional Requests meetings in a time of tight budget control• Ability of Enterprise funds, such as Utilities, to fill areas of the budget that are empty from tax revenue• Fund Balance accounting work with personnel wage payments, expense payment for non employee expenses and bond paymentsDepartment of the Electric Utility• Assisted customers in finding the right link on the website to pay their bill or getting them to Customer Service so that department can take the payment

 Provided clerical, technical and administrative assistance Provided operational and strategic recommendations; Maintaining and following up on complex files; Prepared, reviewed and coordinated various internal and external correspondence; Index and set up and setting up documents while maintaining a existing filing system; Researching through methods of data analysis to locate missing information on policies; Assigning of money in to the appropriate policy number Scanned documents into the computer system

 Analyzed, researched and interpreted documentation (legislation, manuals, scientific articles, newspapers)  Furthered knowledge of domestic political affairs Offered front line support, providing information and guidance in regards to procedures Composed memos to convey messages  Gathering and preparation of research for staff members Performed routine office maintenance and tasks Correspond to inquiries from the public

Class A Commercial Vehicle Operator Training Course, Transportation And Materials Moving, A

Activities and Societies: -240 hour Class A Commercial Vehicle Operator Training Course -Driver Qualifications -Hours of Service

Bachelor Of Arts (B.A.), Political Science And International Studies