Adam Hackman Email & Phone Number

West Des Moines, Iowa

-Follows established operational procedures for processing new annuity applications or annuity rollovers.-Monitoring applications for compliance with state regulations-Determining if the appropriate signatures hae been received-Determining how funding should be set up-Determining suitability or other red flags using the OPAS system-Issue policies in the.

West Des Moines, Iowa

Des Moines, Iowa Area

Be an advocate for the customer through the coordination, research and resolution of member complaints, as specified by state/federal and Wellmark guidelines. Communicate and confirm resolution, while educating the members on their products, benefits, tools and how to use them. Will research and coordinate with internal stakeholders to bring resolution to.

Des Moines, Iowa Area

• Triaging of emails that arrive at Membership and Enrollment company email box and placing the electronic version of what is received into online fax work queues called Document on Request Service (DoRS)
• Triaging of documents that are scanned into Navigator to ensure documents arrive in the correct departments for processing
• Utilize the Individual Enrollment Tracking system (IET) to assign tracking numbers to Medicare Supplement applications and Individual Contract Change grandfathered plans to be uploaded into DoRS
• Data entry-- updating social security number information into client Mainframe software for V92 mailing project
• Proof of mailing--review and assemble cover letters for new customer Facets Telesales applications so a copy of the original application can be sent to the customer after verifying the correct mailing address
• Inputting copies of those applications into KOVIS database for quality

Des Moines, Iowa Area

• Triaging of emails that arrive at Membership and Enrollment company email box and placing the electronic version of what is received into online fax work queues called Document on Request Service (DoRS)
• Triaging of documents that are scanned into Navigator to ensure documents arrive in the correct departments for processing
• Utilize the Individual Enrollment Tracking system (IET) to assign tracking numbers to Medicare Supplement applications and Individual Contract Change grandfathered plans to be uploaded into DoRS
• Data entry-- updating social security number information into client Mainframe software for V92 mailing project
• Proof of mailing--review and assemble cover letters for new customer Facets Telesales applications so a copy of the original application can be sent to the customer after verifying the correct mailing address
• Inputting copies of those applications into KOVIS database for quality

Homestead, Florida

• Composition and publication of press releases for City Councilmembers after council meetings, special events and causes for news media and public consumption
• Composition and scheduling of City of Homestead’s Facebook posts and Facebook page maintenance as an administrator
• Maintenance of CivicPlus city and local government website
• Vertabase Project Management software administrator on an economic development issue
• Using social media to bring attention to local events and area non-profit causes
• Constructing and retooling data files for public outreach in Adobe InDesign and Adobe Photoshop

Homestead, Florida

• City Manager’s Office
• Comparative analysis of a monument project to honor local athletes and town heroes
• Assist in the planning of a system to track the City’s grant process from start to finish
• Training on the public bidding process for City contracts and voting on by department heads
• Attend the CIP (Capital Improvements Projects) meetings to understand steps in approval or denial
• Assistant to an Assistant City Manager in data collecting and note taking on special economic development projects

 Provided clerical, technical and administrative assistance Provided operational and strategic recommendations; Maintaining and following up on complex files; Prepared, reviewed and coordinated various internal and external correspondence; Index and set up and setting up documents while maintaining a existing filing system; Researching through.

 Analyzed, researched and interpreted documentation (legislation, manuals, scientific articles, newspapers)  Furthered knowledge of domestic political affairs Offered front line support, providing information and guidance in regards to procedures Composed memos to convey messages  Gathering and preparation of research for staff members Performed.

Class A Commercial Vehicle Operator Training Course, Transportation And Materials Moving, A

Activities and Societies: -240 hour Class A Commercial Vehicle Operator Training Course -Driver Qualifications -Hours of Service

Bachelor Of Arts (B.A.), Political Science And International Studies