Adam Harte-Maxwell Email & Phone Number

Built team of 40+ skilled support technicians providing world class SOLIDWORKS technical support to tens of thousands commercial and educational users across Canada.Over past 15 years, my team has helped populate content of one of the world's most recognized free to everyone online SOLIDWORKS technical resources consisting of over 3,500 technical articles.https://www.javelin-tech.com/blog/Established team and individual key performance metrics to ensure customer satisfaction including surveying customer satisfaction, team responsiveness and quality of service, including metrics to provide near real-time feedback of team performance and customer trends enabling effective change response.Always working to continuously improve teams' knowledge and experience. Constantly growing and adapting to new and changing software that TriMech/Javelin sells and supports.Thanks to my management style that prioritizes employees equally with customers, have enjoyed high team retention which has helped create a highly experienced, diverse, enduring, and respected team.