REsides is committed to championing change in MLS. We are the first and only MLS to launch a revolutionary new model that provides meaningful, financial benefits of becoming an equitable shareholder in an MLS. Having a shared interest in the success and growth of an MLS provides significant and long-standing competitive advantages that are unmatched by today's conventional models. Now is the time to belong to something bigger in MLS.

Manage a team of 14 people overseeing the operations of the Product Management and Customer Support teams, reporting directly to the COO.• Successfully led a 6 month data dictionary server conversion project that modified over 1000 field values and organized picklist items into a far more logical structure. This resulted in allowing new data vendors to develop products for us in a matter of hours rather than days or weeks.• Managed a project that combined 3 separate online software… Show more Manage a team of 14 people overseeing the operations of the Product Management and Customer Support teams, reporting directly to the COO.• Successfully led a 6 month data dictionary server conversion project that modified over 1000 field values and organized picklist items into a far more logical structure. This resulted in allowing new data vendors to develop products for us in a matter of hours rather than days or weeks.• Managed a project that combined 3 separate online software systems resulting in one powerful tool that allowed our members to start and finish their forms creation, eSignature, and document storage in one place. • Created product surveys that allowed us to identify under-utilized products which allowed our marketing and training staff to create new courses resulting in a 20% increase in usage in some cases.• Instituted customer support feedback surveys that improved satisfaction ratings by 15-20% as high as 95%. Show less

Product Analyst• Manage core products used daily by over 30,000 real estate professionals• Direct and prioritize workflow with vendors• Prepare monthly key metrics reports for all FMLS products• Visit member offices for product feedback sessions• Facilities management

President of the POA board for a 260 unit town home community. Chaired monthly meetings, prepared budgets, managed large scale projects with contractors to maintain the property, managed full and part time employees.

Worked directly with international clients to develop a customized web based retail operations system. Our clients included multinational oil companies, grocery store chains, restaurant groups and national convenience stores. • Wrote Functional Specifications and Statements of Work that provided a clear path for Development leads and QA teams to assure that product requirements were met and project time frames were maintained.• Wrote release notes which aided clients to easily… Show more Worked directly with international clients to develop a customized web based retail operations system. Our clients included multinational oil companies, grocery store chains, restaurant groups and national convenience stores. • Wrote Functional Specifications and Statements of Work that provided a clear path for Development leads and QA teams to assure that product requirements were met and project time frames were maintained.• Wrote release notes which aided clients to easily understand new functionality during product testing and adoption. Show less

Led a project to revise the APCO Underwriting process, which streamlined daily operations.Managed the on-line contract remittance application.· Designed and implemented an overhaul of the entire Underwriting process by changing from a paper based process to an electronic tracking and assignment system which resulted in a shortening of the month end closeout process by an average of 3 to 4 business days.· Worked directly with development managers to determine scope of conversion… Show more Led a project to revise the APCO Underwriting process, which streamlined daily operations.Managed the on-line contract remittance application.· Designed and implemented an overhaul of the entire Underwriting process by changing from a paper based process to an electronic tracking and assignment system which resulted in a shortening of the month end closeout process by an average of 3 to 4 business days.· Worked directly with development managers to determine scope of conversion project and communicated project status directly to Vice President of Underwriting.· Responsible for User Acceptance Testing, bug reporting and tracking during the critical burn-in period for an online application system that greatly increased contract eligibility and lowered processing effort. Show less