Adam Huxley Email & Phone Number

Stoke-On-Trent, England, Gb

As a Senior Technology Services Specialist, I play a crucial role in managing and supporting our organization's technology infrastructure. My responsibilities include:• Providing Advanced Technical Support: I resolve complex issues that are escalated from lower-level support teams.• Managing Systems: I oversee the company's global network, handling hardware and software procurement, installation, and maintenance.• Improving Processes: I identify inefficiencies in existing processes and collaborate with cross-functional teams to implement improvements.• Leading Projects: I lead projects related to technology upgrades, system implementations, and infrastructure improvements.• Ensuring Security: I manage firewalls, anti-virus solutions, and intrusion detection systems to ensure the security of our technology systems.• Training and Guiding: I provide training and guidance to internal customers and stakeholders on process-related matters.

• Respond to user queries via inbound calls, emails, tickets and face to face within defined SLA’s.• Diagnosed computers, mobile devices, printer, network and OS issues with minimum downtime.• Configured and deployed new hardware to business standards as required.• Ensured all machines are patched with the latest security updates.• Organised the movement of computer and telephony equipment between desks.• Transfered knowledge to colleagues through the publishing of knowledge base articles.• Provide training and guidance to users on how to operate software and computer equipment.• Adhered to all published processes and procedures.

• Provided face-to-face and remote support via phone, email and remote access software.• Worked with developers and operations on new systems and improvements to existing equipment.• Provided troubleshooting and fault-finding services for system and network problems.• Worked with the different teams to help develop procedures and documentation.• Proactively delivered reports to senior technicians on incident and problem areas of the business• Setup and management of corporate iOS devices utilising VMware AirWatch MDM.• Built, repaired and carried out upgrades to workstations and servers.• Carried out onsite cabling, workstation and network installs when required.

• Enforced and tested for full PCI/SOX compliance within the finance department.• Formed SME team to work on asset management & 3rd line support within EMEA region. • Provided support for incidents which cannot be satisfactorily resolved by the EU service desk.• Implemented and supported backup systems to ensure data availability.• Added, maintained and removed objects within Active Directory.• Setup and management of corporate iOS devices utilising VMware AirWatch.• Identified underlying problems that may have an affect on multiple users.• Updated software and hardware as required using defined release management protocols.• Group Policy implementation and management.• Managed and administered Windows 10/8/7 workstations and laptops.• Supported Microsoft Office 2010/2013/2016.• Implementation and management of McAfee Endpoint Security and Drive Encryption.• Utilised problem solving and troubleshooting abilities to resolve any major issues.• Responsible for creating and maintaining the Windows 7/10 image deployed to machines.• Procurement of new laptops/desktops and IT peripherals for two major hubs and over 70 depots.

• First line of contact and support for the IT Support desk.• Provide technical support to internal and external customers that run standard and bespoke parcel management systems.• Login management for shipping website; unlocking and resetting access.• Remote assistance for 2nd line support tasks.• Consumables management.

• Run bespoke customer reports for failed deliveries. • Generate and supply customers with shipping quotes in line with company policy.• Shipment management; rearrange deliveries and collections. • Handling customer complaints to ensure complete satisfaction in line with company policy. • Communicating with internal departments to achieve best possible practice.• Achieved NVQ Level 3 in Customer Services.

Iao Level 2 Certificate In Principles Of Cyber Security (Itq) (Qcf), Information Technology

Iao Level 2 Certificate In It User Skills (Itq) (Qcf), Information Technology, Pass

A-Level; Law, English Lit & Lang, Business Studies And Psychology., National Diploma For It Practitioners.

14 Gcse’S – (A-C), Intermediate Gnvq Ict

Activities and Societies: Prefect in years 10 and 11.