Aleksandra Damiecka Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Support the management team by efficiently leading a team of colleagues and overseeing store operations.Engage with customers in a professional, friendly manner, resolving complaints and processing refunds.Promote an excellent customer service experience.Monitor KPIs, ensuring productivity and budget goals are met with an operational plan and performance support, taking action when sales targets were not achieved.Supervise and support staff performance with an empathetic and enthusiastic approach, enhancing resilience levels.Ensure all store procedures adhere to company standards and protocols with positive store audit results.Place stock orders to maintain full shelf availability with the freshest produce, minimising stock wastage.Complete stock recalls, goods returns, merchandise rolling promotions and stock placement adjustments according to PAM.Investigate stock level discrepancies and delivery quantities, communicating discrepancies with the sales and transport department.Perform daily cash maintenance, investigate cash loss and miscounting issues, and organise financial documentation for store archives.

Dublin, County Dublin, Ireland

Supported the Store Manager in day-to-day efficient operational planning.Oversaw store administrative duties organised and filled financial documentation.Addressed customer inquiries in person, through emails, and over the phone, resolving issues swiftly.Build and nurture strong relationships with current and potential sales representatives to ensure seamless cooperation, supporting both sales efforts & revenue.Ensured store compliance with government regulations, focusing on Food Safety and Health & Safety standards, and prepared necessary documentation for audits.Assisted with onboarding and training new employees up to a supervisory level.Created training guides to enhance provided customer service, improve store procedures, and aid new hires in seamless integration.Analysed sales reports for data-driven decision-making, optimising stock levels & variety for profit maximisation and write-off reduction.Handled employee queries regarding company matters and offered guidance and feedback in a professional, empathetic manner whenever needed.Developed initiatives promoting staff well-being and fostering a positive work environment with team-building activities.Conducted theft investigations, coordinated with law enforcement, and maintained documentation for authorities. Performed regular inventories and maintained accurate levels of high-value stock.

Shannon, County Clare, Ireland

Performed high-standard upkeeping duties around multiple locations, overseeing the daily performance of the cleaning staff to ensure tasks were completed to high standards and promptly.Re-stocked household equipment, canteen products, and cleaning solutions, maintaining adequate stock levels in common areas.Assisted in training new staff to ensure all team members adhered to company standards and protocols.Supported communication with upper management by assisting the office manager with planning employee schedules and shift covers. Responsible for key management, maintaining control and security of keys for various facilities.Demonstrated a strong commitment to maintaining office areas in excellent condition, ensuring a clean and organised workspace. Contributed to improved staff performance and quality of service over time, gathering written requests for my support with praises.

Bachelor Of Business, Business Administration And Management, General

Covered a comprehensive set of modules to deepen my understanding of the Business World such as; Human Resource Management, Business Law.

Diploma In Microsoft Office Certification, Microsoft Word, Excel And Power Point

Leaving Certificate

My curriculum included 3 languages - Polish, English, and German, fostering proficiency in language and communication skills..