Adam Mason Email & Phone Number

Wales, United Kingdom

Cambridge, England, United Kingdom

Transferred employment from Micro Focus to Smarsh as part of a divestiture.Additional responsibilities for:- Jira-Salesforce integration- Atlassian (Jira & Confluence) server to Cloud migrations- Litmos LMS- Brainshark LMS- O'Reilly LMS- Clarizen- SendPulse

Cambridge, United Kingdom

Responsible for business transformation - redesigning processes with automation in mind: owning the root, branch and blossom. Architect of the Customer Portal, including ITIL support function and complete customer journey. Atlassian Stack expert (Jira, Jira Service Management, Confluence, Advanced Roadmaps, Scriptrunner, etc).Overall responsibility for.

Cambridge, United Kingdom

Managed a global team of technical experts, strategically directing the Problem Management programme across the product suite:- Achieved a 30% reduction in Incidents year-on-year by focusing on high-volume, recurring and high-effort incidents- Achieved an 87% reduction in Major Incidents (service-impacting events leading to downtime) year-on-year by.

Cambridge, United Kingdom

Cambridge, United Kingdom

Heading up a team of data retrieval experts in the EMEA region for Hewlett-Packard's Digital Safe product, we specialised in complex data extraction and media handling.I utilised my experience of 'time-and-motion' studies to translate agile coding projects into global efficiency and process automation; enabling the team to work smarter.

Nuneaton

Crewe, United Kingdom

• First full-time officer to ever be re-elected in the history of Keele University Students' Union.
• Led all negotiations with the University and strategically directed the Students' Union.
• Devised and drove forward a staff restructuring plan which cut costs and maximised support for both commercial and non-commercial services; inspiring significant commercial growth.
• Conducted and managed all redundancies, recruitment and selection associated with the restructuring process.
• Led the Students' Union through Charity registration and completely redrafted the organisation's Constitution.
• Represented the student body on all levels of the University committee structure, regularly submitting reports and contributing constructively to academic and commercial discussions.

• Elected from a record-breaking number of candidates.
• Spearheaded all Students' Union campaigns, including an innovative taboo-busting Sexual Health week
• Event-managed, led and flawlessly executed commercial, charity and training events.
• Managed a large team (~200) of student academic representatives, ensuring excellence at all levels.
• Engaged students in new and exciting ways, including groundbreaking levels of online welfare support

• Headhunted for the position of Treasurer & Secretary of the West Midlands branch of the National Union of Students.
• Responsible for production of accounts and sole responsibility for the entire budgetary process.
• Joint signatory for the accounts.
• Responsible for organisation of all area meetings and conferences; agenda processing and full minuting provision of all meetings.

Mba, Business Administration, Merit

Activities and Societies: Postgraduate Representative (2010-11)Awarded a Distinction in MBA Dissertation, a substantial research project.

Bachelors, Business Administration, Human Resource Management, Law, 2.1

Activities and Societies: Law Society (Webmaster; 2005-07), Keele Welsh Society (Founder; 2007), Academic Representative for the School of.

Education record

Activities and Societies: Head Boy (2004-05), Deputy Head Boy (2003-04)GCSE: five A* and six A. A-level: ABD.