Aquatic Customer Service/Learn To Swim
Des Renford Aquatic Centre
Customer Service Officer- Front line Customer Service at Reception, Swim School Reception & Kiosk areas.- Ordered, entered and maintained merchandise and kiosk consumables through the Class program.- Registered clients into swim school classes and swim memberships through the Class program.- Liaised with schools and assisted in booking school carnivals and school swim programs.- Reconciled daily banking and reported banking through daily banking reconciliation and weekly income summary final spreadsheets through Microsoft Excel.- Completed weekly public lane availability brochures through Microsoft Excel.- Member of three person Interview Panel for new Customer Service Officer recruitment.- Confident and proficient use of the Class program, utilizing Point of Sale, Program Registration, Membership Pass Validation, Membership Pass Maintenance, Point of Sale Maintenance, Class Booking & Report Printing.Learn to Swim Instructor- Taught a variety of child learn to swim levels from beginner to Squad in accordance with Austswim guidelines and qualifications.- Coached schools with weekly squad programs. - Instructed various primary and secondary school learn to swim programs.