Adam Barnes Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Orchestrating gold standard Sage People HCM and Payroll implementations and empowering partner success, paving the way for long-lasting customer relationshipsAs Service Delivery Manager, I lead our Sage People UKI Centre of Excellence, cultivating a high-performance culture in our team of 4 consultants, driving efficient and effective service delivery through our network of 6 UKI and US partners.Key responsibilities:+ Responsible for ensuring successful delivery of £2 million in services revenue per annum via our channel partners, through delivery excellence and collaborative partner management, across a project portfolio of 500 global mid-market customers.+ Championing a customer-centric approach, ensuring smooth pre-sales engagement and gold standard Sage People implementations.+ Establishing standardised methodologies and governance frameworks to streamline delivery processes and optimise resource allocation.+ Reducing reliance on support by fostering client self-sufficiency through comprehensive enablement via our partners.+ Empowering team ownership by breaking down barriers and establishing a collaborative, supportive environment.+ Targeted coaching and development initiatives, via cross-functional teams and our partners.+ Reducing time to value for customers by streamlining enablement processes, maximising value and ROI.+ Acting as a trusted advisor and escalations manager, resolving complex issues and exceeding client expectations.

Newcastle Upon Tyne, United Kingdom

Key Accountabilities:+ Manage and deliver implementation projects to ensure the provision of planned deliverables and service levels.+ Directly contribute to department revenue and utilisation targets via undertaking chargeable work.+ Manage project budgets and consultant utilisation within designated targets to ensure contribution to the achievement of department targets.+ Manage, train and mentor a team of implementation consultants ensuring customer satisfaction is delivered through provision of services and utilisation targets are achieved.+ Support the sales function through the provision of implementation estimates and overview of the Sage People implementation methodology. + Establish, maintain and follow procedures within the team that satisfy company reporting and quality requirements.+ Comply with data and security policies for the maintenance of confidentiality and integrity such as ISO27001.+ Ensure programme management methodologies and approaches evolve in line with company strategy and new service propositions.

Newcastle Upon Tyne, United Kingdom

Working as part of a fast-growing Service Delivery department, focused on driving the scope, definition, delivery management and adoption of Sage People’s cloud based HCM solutions with our clients, through structured implementation processes to deliver maximum value and realistic ROI.Key responsibilities and achievements:Implementing and project managing global HCM cloud-based solutions, for mid-market and enterprise level organisations.Conducting discovery sessions with clients to determine pain points, diagnose how Sage People can provide value, and how the implementation can achieve return on investment.Consistent 95-99% utilisation rate (above target of 68%).Lead Consultant for 3 HCM/Recruit system projects within 6 months of onboarding.Managing clients’ implementation process through effective use of change control, and adhering to project management and governance standards.Working with virtual teams across multiple countries, delegating packages of work to project stakeholders where appropriate.Contribution to the sales function to support short order queue.Working autonomously in challenging customer environments - taking ownership for challenges and identifying solutions and workarounds.Taking ownership for drafting and developing project plans.Documenting requirements, business processes, application configurations, testing plans and other artefacts.Taking a lead functional role in Sage People assignments and building trusted client relationships .Configuring the Sage People HCM platform to meet customer requirements.Budgetary Control and Management.Preparing and delivering end-user training sessions to facilitate successful adoption, including regular “show and tell” sessions with client virtual teams.Contributing and implementing new ideas/processes for enhanced product configuration.Mentoring new starters and providing support to more established Consultants.

Newcastle Upon Tyne, United Kingdom

Working as part of a successful Professional Services department, I was directly responsible for managing a portfolio of projects, up to a value of £130k per project: to time, budget and specification. Projects varied from implementing HR and Payroll Systems (standalone and integrated solutions: on-premise, hosted and outsourced), to managing delivery of bespoke development, additional modules and branding. Key responsibilities and achievements:Delivering and closing c75 HR and Payroll system/bespoke projects over 4 years.Managing virtual teams of up to 7 Consultants/Implementers/Developers per project.Excellent project governance with defined and well-maintained project plans, action/issue/risk logs, budget reports.Timely, consistent and tailored communication for all project stakeholders, both internal and external (employee to C-level).Delivering projects within scope, time and budget constraints.Reducing non-chargeable project work with constant analysis and reporting (this was a process rolled out to the whole PM Team, and monthly reports to the Head of PFS and Sales).Leading L&D for the PM function.Consistently and confidently managing expectations throughout the project lifecycle.Implementing change control measures for scope changes, and evolving project requirements.Seeking additional hours (where appropriate) for scope changes, with justification and customer agreement.Strong focus on customer business strategy.Close relationship with internal Sales Teams to ensure successful handover, and end-of-project transition to Account Management.Excellent time-management and workload prioritisation of virtual teams and resources.Confident and strong customer focus to achieve project success, and overcome both internal and external challenges.Using initiative, system knowledge, collaboration with internal customers and 3rd parties to achieve value-adding integrated software solutions.

Oxford, United Kingdom

Key responsibilities and achievements:Delivery of £2.86m Professional Service budget in FY16, taking accountability for delivering revenue expectations.Line-managing and coaching a team of 13 professionals (Project Managers, Training Consultants, Software Installation Engineers and Administrators) across multiple physical and virtual locations.Programme Managing a portfolio of c50 system projects.Main contact/liaison for New Business Sales and Account Management sales teams, for new client acquisition, tenders, services delivery offering, and pre-sales support.Maintaining utilisation rate of 60% chargeable, and less than 10% non-chargeable (KPIs for PM, Consultant and Development hours)Escalation point for client escalations, to refocus delivery and manage customer expectations.Planning and scheduling of resources within the portfolio.Delivery of monthly 121s, mid-year and EOY Performance Reviews with defined functional and operational objectives.Working closely with Sales and Product teams (PPRT) to understand what’s on the development backlog, being aware of new functionality coming out, and comfortably understanding commercial/marketing impact and timescales.Evaluating MI to ensure commercial decision are made to increased profitability and reduced costs.Creating reporting and daily views of current performance, highlighting and resolving any issues.Ensuring that enablers are in place within the team, which result in excellent performance across the team.Ownership of a defined functional expertise (by the Head of Department) and the management of a virtual team within it to deliver excellence and consistency (Project Management).Building and maintaining long-term stakeholder support ensuring co-ordination across all areas of the business unit and wider business. Monitoring and reporting on the progress of the portfolio of projects. Monthly performance reports made available on progress against plans, number of active projects, revenue expectations.

Oxford, United Kingdom

Consultation and implementation of Sage SnowdropKCS HR and Payroll installation projects and upgrades to Mid-Market organisations.Implementing single or integrated solutions, offering best practice advice to clients on the maintenance of their network, and providing help to the Pre-Sales teams to support them in winning new business.Mainly working with SQL and Progress database management systems, and implementing into Windows Server, Citrix, Terminal Server and hosted environments.People Coaching: gained the skills and expertise to coaching people, around the GROW and ARROW coaching methodologies.Customers: Working closely with customers to resolve complaints and issues that may impact upon project delivery, maintaining the employers' integrity and doing what's appropriate for the customer.Commercials: budgeting, headcount, ensuring a number can be delivered to target.

Swindon, United Kingdom

As a field-based salesperson challenged with the task of adding a revenue stream for the North of the UK, I sold Isys software and hardware solutions for 4 years to generate £250,000.00 additional revenue per year.My core role at Isys was to generate new business in many different northern industries, by presenting a software and hardware solution tailored to each customer’s requirements. Presenting to HR Directors, HR Managers, Financial Controllers, Managing Directors, Payroll clerks, Line Managers, Security Managers and other end users, I closed business generated from both inbound leads, self-generation, and through partners I recruited.At every presentation I identified key areas that would benefit their business, enable key people’s buy-in, and provide consultancy and analysis on delivering the most efficient business workflow.In addition to my primary sales role, I was also in charge of all the Northern customer accounts, to ensure they were utilising their system effectively, ensuring they were fully trained, and most importantly identifying opportunities for cross-selling and up-selling.

Newcastle Upon Tyne, United Kingdom

Field-based Pre-Sales, Technical and Commercial Consultancy for Sage CRM Solutions and Sage 200 Suite Products. Key focus areas include: bid management, opportunity qualification, sales coaching, customer presentations and software demonstrations, pricing and proposal queries. I worked closely with the Sage Business Partner Managers to drive revenue for the Sage UK Business.

Newcastle Upon Tyne, United Kingdom

Field Installation and Support to 1200 customers (500 corporate clients) in the UK and Ireland, for Access Control and Cashless Vending Systems. Regular tasks included troubleshooting software and hardware issues to resolution, implementing new networked Access Control and Cashless Vending Systems with a SQL back end (software and hardware), and carrying out preventative maintenance visits to Northern customers.

Newcastle Upon Tyne, United Kingdom

Telephone Support to 1200 customers, for Access Control and Cashless Vending Systems.