Adam Burns Email & Phone Number

Boulder, Colorado

System Operations and Technical Lead for a multi-vendor P25 simulcast environment, using Kenwood ATLAS infrastructure, which includes 17 dispatch consoles and 1100+ subscribers in the fleet including Harris, Motorola, Tait and Icom. • Multi-vendor P25 simulcast environment, using Kenwood ATLAS infrastructure-- 17 StarGate dispatch consoles-- 1100+ subscriber fleet; L3Harris, Motorola, Tait and Icom. -- Supporting Over The Air Rekeying (OTAR), Over the Air Programming (OTAP) and PTT Over Cellular (PTToC) using ESChat via our Inter Site Subsystem Interface (ISSI).• Additional capabilities and technologies supported-- FirstNet Compact Rapid Deployable (CRD)-- LTE/5G Cradlepoints-- Freedom / Astronics service monitors-- Interference detection, signal analysis and locating-- BDA/DAS/ERRCS compliance commissioning -- Inter-agency mutual aid coordination-- Cooperative Research & Development partner with NIST's Public Safety Communications Research team

Snohomish County Emergency Radio System (SERS) has merged with SNO911 as of January 2019.

Snohomish County Emergency Radio System

Infrastructure technologist responsible for 21-site countywide two-way radio, alpha-numeric paging and radio console systems, as well as all associated microwave, sub and support systems including IT/IS related systems.• Motorola ASTRO 7.17 M3 Core System Administrator-- Legacy SmartZone via SmartX-- Analog and P25 Phase-1 (FDMA) Simulcast & I/R Sites-- Factory trained and certified in 2016• Provided operational support to police, fire, medical and special operations first responders• Motorola MCC 7500 Console System-- 40 consoles at two PSAPs• Aviat Eclipse II, Harris Megastar and Harris Constellation microwave back haul-- Factory trained and certified on Aviat Eclipse II and field trained by vendor on Harris MegaStar and Fujitsu FLM-150 mux units• Wide area interference detection, analysis and locating-- Improved existing in-house techniques with new technologies• Agency Public Information Officer (PIO) - March 2015 to May 2017-- Proposed and developed agency's first PIO position to enhance awareness of the agency and its mission prior to new funding mechanism appearing on the ballot, which passed-- Established and handled social media presence with consistent 20-30k user reach per month, without paying for posts-- Updated brand image of the agency with new agency logo, website, staff polo shirts and vehicle graphics• IS/IT Systems-- Administered both mission-critical and support network environments spanning all 21 sites across the county via our own private microwave systems; including VLANs, multiple subnets and QoS.-- Deployed on-prem Active Directory domain with 3 geo-separated domain controllers and later migrated that to a hybrid Office365 w/ Azure solution-- Only full time employee handling IS/IT from 2014-2018, in addition to RF system responsibilities-- Utilized prior experience combined with new research to significantly expand and improve system awareness capabilities while in the field

Field Technical Services Team, Bellevue, Wa

• One of two people selected for new Field Technical Services team• Assigned as factory system manager of a customer's out of state 30-Site iDAS/NXDN digital trunking system-- Primary point of contact and point of resolution for end-users and system owner to address a wide variety of issues, such as troubleshooting 3rd party point-to-point backhaul devices, inter-site VPNs, end-user use cases vs subscriber unit field programming and development of new integrated solutions-- Deep troubleshooting down to frame-by-frame analysis of the digital data on the back-haul and over RF, resulting in hardware/firmware change recommendations to factory in Japan-- Developed new tools and procedures to increase remote manageability of the system.-- 40/60 field work to remote office work ratio• Also dispatched to customer systems around the country to provide top tier support of trunking and conventional digital multi-site infrastructure products• Conducted final field tests of new LMR subscriber and infrastructure products before release• Deployed my own selection of IP network monitoring and department specific help desk ticket systems because existing systems didn't meet requirements• Created curriculum for end-user technical training classes and also instructed classes of up to 20 students in the field

Bellevue, Wa

• Built, programmed, tuned and aligned complete custom RF infrastructure, from the RF deck to antenna port, as nearly turn-key staged systems• Further customized staged systems with various make and model wire-line and IP connected voting products• Tuned band pass filters, duplexers and transmit combiners using a Vector Network Analyzer• Developed company's first digital test and alignment procedures for C4FM (P25/NXDN) radios• Created as-built drawings of systems

Redmond, Wa

• Pre-Sale integration and solution support for analog and digital (VoIP) radio dispatch console products• Assisted Bids & Proposals team with technical evaluation of compliance for RFPs/RFIs• Generated itemized sales quotations which account for feature/part technical dependencies• Setup/Staged company's first VoIP radio dispatch console systems and integrated with Kenwood radio solutions for deployment to trade shows

Seatac, Wa

• Programmed Motorola radios (HT, CDM, XTS, XTL series) for rental customers ranging from basic business users to life-safety & mission critical trunking systems; often building code-plugs for subscriber units from 'scratch'

• Learned basic bench repair of popular portable and mobile radios• Pre-built LTR trunked radio infrastructure using Marauder & Raider LTR panels

• Uniformed, state licensed, armed security patrol officer in marked vehicles• Became involved with maintaining and supporting the LTR trunked radio system used by the patrol fleet, further sparking my motivation to change careers

Bothell, Wa

• Completed 3 month AT&T in-house training on cellular network infrastructure with emphasis on call flow, subscriber registration and various other theory of operation aspects of 3G systems• In-bound call center customer support• Took opportunities to expand beyond my position to learn cellular network infrastructure and data device support

General Education, Psychology

General Education, Information Technology, Ip Networks, Technical Writing

• Cisco CCNA Phase 1 Certification • Completed 'A+' and 'Linux+' hardware and OS Certification Courses

Continuing Education, Emergency Management, Communication Mediums And Protocols, Best Practices In Disasters

The EMCOMM Academy is an annual two-day conference designed as Continuing Education for members of regional Emergency Communications.