Bridge internal organizational gaps between engineering, sales, and services to facilitate an understanding of true customer needs and develop a shared vision of delivering products that meet those needs.Serve as internal and external evangelists for our template offerings focusing on vanilla solutions and customizing when needed to drive true business value.Development manager for Web Publisher services team executing on custom publishing projects. Manage scope, schedule, resources via agile sprint deliveries tied with core product releases.

Create, design, and deliver customer focused product training. Lead Web Publisher services development team for the Web Publisher product.Manage creation and delivery of asynchronous and live training assets spanning the Xyleme platform of products. Develop strategic learning path enabling quicker customer adoption of publishing and delivery products.Development manager for Web Publisher services team executing on custom publishing projects. Manage scope, schedule, resources via agile sprint deliveries tied with core product releases.Customer success advocate consulting with customers to determine personas and use cases, translating into user stories for the platform. Map requirements against core product offering to establish scope, priority and timeline for feature releases.

Training and IT consultant for Wronski Associates.Experience includes:• Project Management• New System Implementation• Agile Methodologies• Responsive Web Design• Data Warehouse Design and Implementation• Database Technology/Relational Design• Structured Query Language (SQL)• IT Risk and Security• Business Objects• Cognos• Informatica• HTML 5, CSS3, and jQuery• Node JS, Express, Mongo DB, Mongoose• Java and JSP Development• SAP – Internet Sales Application (ISA) • Financial AnalysisRecent Highlights:Developed and delivered curriculum focusing on the Software Development Lifecycle (SDLC) and New System Implementation (NSI) for numerous clients. Content is case study based and spans the entire lifecycle of an ERP implementation project from initiation to post deployment following PMI knowledge areas.Created and delivered 4 week “bootcamp” curriculum for entry level IT programs, focused on taking a Business Intelligence solution from beginning to end. Led teams through lean methodologies to blueprint and then streamline an existing business process. Utilized waterfall and agile project management methodologies while building a solution, culminating in a series of sprints to deliver a working BI solution.Led the development and delivery of new virtual IT Risk and Controllership curriculum across multiple business units. Trained application owners on IT security threats and vulnerabilities and how to develop and implement controls to mitigate them. Directed teams through an audit of a real company application focusing on the 10 CISSP knowledge domains.Designed two-week curriculum focusing on responsive web tools for IT leadership programs. Led teams to create a service center portal using Node .js, express, mongoDB, mongoose. Implemented Agile Scrum concepts to deliver a working responsive portal at the end of the two weeks.

Responsible for all enterprise e-Business and Data warehouse solutions for Carrier’s North American HVAC business. Managed ~ $750K annual infrastructure budget to provide center of excellence services to internal customers. Provided oversight and leadership to a 7-person team of consultants, subject matter experts and internal IT to streamline and integrate customer facing processes.Managed project scope, schedule, risk and a mixed team of business and IT stakeholders, contributing to successful implementations and 100% customer readiness.Drove requirements and blueprinting sessions, system configuration activities, application design/documenting functional specifications and integration testing.Achieved the goal of offering “One face to the customer” through the standardization of customer facing business applications making it easier to do business internally and externally.Identified business process gaps and change management needs supporting full order-to-cash SAP implementation.Led the implementation of SAP’s customer facing Internet Sales Application in coordination with NA HVAC’s SAP Order to Cash go-live. Successfully managed project scope, schedule, on-shore/off-shore resources and budget.