Flooring and window covering contractor serving Los Angeles and Orange County for over 40 years.- Transitioned all customer and vendor account details and documentation from paper files to HubSpot CRM, integrating with QuickBooks Online for data synchronization - Increased space utilization by 35% after restructuring warehouse storage and creating an inventory tracking system

-Lead successful projects for web and mobile app products. Implemented brand new pages and product features, localized over 9 locales on the website.-Developed digital experience workflows for vehicle delivery, mobile servicing, parts ordering and lease return processes -- used to channel negotiations with potential partners

Hybrid role for electric vehicle startup combining product manager (digital applications), data analyst and customer support duties.-Created dashboards displaying customer reservation metrics with Power BI for automated daily distribution to company executives and for use in quarterly earnings reports-Key advisor on CRM procurement and migration/implementation processes, transitioning from HubSpot to Salesforce- Developed digital experience workflows for vehicle delivery, mobile servicing, parts ordering and lease return processes -- used to channel negotiations with potential partners - Company’s sole customer support representative for inquiries, reservations/transactions (Stripe), merchandise orders and technical support - Lead successful projects for web and mobile app products -- implemented brand new pages and localized content (9 locales) for the website

Business venture aimed at providing a streamlined marketplace for insurance producers and providers. Accepted into Chapman University Launch Labs incubator program.- Collaborated with the product manager and developers to design a prototype with industry-specific features, completing the prototype 45 days ahead of schedule- Utilized Slack and Trello kanban board to communicate and coordinate design input and product development, reducing task completion time by as much as 75% - Leveraged Stripe Atlas resources to incorporate (Delaware C-corp) & setup the business checking account (Silicon Valley Bank)

Demonstrated competency in creating effective market strategies; providing hands-on services; and integrating new and renewal accounts to more than $1.6M book of business.Closely interfaced with different internal and external contacts, which included retail agents, brokers, underwriters, executives, accounting, tax specialist, information technology, and support staff.Career Highlights:- Spearheaded the conversion of paper files to a paperless system, thus enhancing broker teams’ efficiency and collaboration.- Made major contributions as part of the broker team, which brought-forth annual revenue growth by more than $500K.

Presided over Lexus customer education regarding proper utilization of the company’s features, technologies, and products.Career Highlight:- Earned distinction for obtaining more than 95% of the customer service index (CSI) score as certified Lexus delivery specialist.Customer testimonials: "...When explaining the new technology in our new car, the kindness of Adam coming to our home to regulate our garage door opener to our new car, (Adam is a real asset to this dealership) and just the overall welcoming and comfort of the dealership." (September 29, 2014)"Adam, the Tech Specialist, was also excellent and pointed out all of the new features present in the 2015 model. It was a great demo of all the Lexus Enform applications and setup, which I was not familiar with. I drove away very pleased and confident I knew how to operate the extent of the UI." (November 3, 2014)

Steered efforts in establishing and implementing company procedures to drive company revenue improvement, while maximizing operational efficiency.Promoted and increased company awareness among potential residential customers by facilitating and maintaining active involvement in various community events.Career Highlight:- Drove 15% customer growth through the development of effective marketing plans, aiming to provide a steady and year-round stream of local businesses revenue.

Cultivated working and beneficial relationships with value-added resellers (VARs) outside the United States, while delivering daily customer and sales support across all five online-based product lines.Displayed skills in streamlining sales and support processes by revamping and updating the Salesforce customer relationship management (CRM).Took charge of performing formatted market research on medical programs to promote and shape the international marketing strategy around the world.Career Highlight:Initiated the following initiatives, thus maximizing sales and operational efficiency of the company:- Oversight of collection application; - Preparation of global partner order form, as well as various sales and customer service reports; - Utilization of Expensify in processing expenses and reimbursements application; and - Automation of the lead distribution.

DICK'S Sporting Goods, Inc. is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment, apparel, and footwear in a specialty store environment. The Company also owns Golf Galaxy, Inc., a multi-channel golf specialty retailer, True Runner, a new running store bringing runners the best in footwear, apparel, accessories and service, e-commerce websites and catalog operations.-Handled outside sales of sporting goods to sports leagues, schools, recreational teams and individuals.-Constructed and submitted weekly sales reports-Placed high-volume orders with numerous vendors-Recorded received products into the inventory system