• OPTICS team specializing in cost optimization for AWS largest customers• Drive initiatives across customers to achieve 10-20% cost reduction/avoidance• Provide architecture suggestions and solutions to help achieve cost savings• Custom dashboards and advanced cloud efficiency techniques• Created GenAI FinOps chat bots with Amazon Q and Bedrock• Deployed cost optimization automation tools for remediation at scale

• Serve as the subject matter expert around cloud financial strategies, procurement operations, cost management mechanisms, and cost-efficient cloud architecture best practices• Engage with technology leaders up to the CXO level, in order to drive strategic financial outcomes.• Simplify cost reporting and visibility, provide insights into cost-efficient cloud operations and guidance on key performance indicators.• Evangelize cost management with customers, partners, and at various networking opportunities.• Adapt existing financial structures to fit the custom needs of AWS customers.• Communicate billing, forecasting, budgeting, and savings across both technical and non-technical leaders.

• Leads a team of Technical Account Managers.• Provides onboarding, operations, and support for multiple AWS Enterprise Customers having > $175M annual AWS spend. • Works directly with AWS Service Teams and Customer Leadership (Director/VP).• Cloud financial management and cost optimization expert.

• Provide operations support for AWS Enterprise customers.• Craft highly scalable, flexible and resilient cloud architectures that address customer business problems.• Analyze AWS infrastructure for cost optimization and architecture best practices.

• Oversee 24/7 IT operations for 8 Las Vegas area fulfillment centers with 7,500 users• Facilitated the build and launch of two new locations• Manage a team of engineers, technicians and equipment coordinators• High volume helpdesk

• 1,100 users across 23 nationwide branches including Canada.• Provide leadership and direction for companies IT infrastructure and security. Reports directly to CFO and regularly work with all division managers• Complete projects: 5 company acquisitions, 8 new construction buildings, microsoft audit, firewall implementations with connection redundancy, security auditing/patching, website and salesforce project management, video conferencing, enterprise wireless, SIEM monitoring, backup redundancy, CASB utilization, and email security (SPF, DKIM, DMARC)

• 24/7/365 IT Operation, 300 Users• Achieved compliance in state FDLE and federal FBI system security audits• Implemented modern security controls like two-factor authentication and whole disk encryption, • Complete projects: VOIP hosted phone service migration, server virtualization, cellphone/aircard upgrade, workstation refresh, SAN storage consolidation, offsite data replication, security auditing, multiple server cloud hosting conversion, digital document management, sharepoint, agency intelligence sharing, patch management, server managed antivirus, web filter, enterprise camera surveillance system, project 25 radio upgrade, EOC setup, and server/infrastructure upgrades• Prepare IT budgets > $1M (completed for fiscal years 2012, 2013, and 2014)• Document, design, and review IT policy/proceduresAWARDS: Civilian Employee of the Quarter (4th Qtr 2012) & Civilian Employee of the Year (2012)

• 24/7/365 IT Operation, 1200 Users• Lead the project implementation and review of new technologies• Processed change requests and problem management for agency software/users• Implemented and administered service desk, patch management, software distribution, asset management, and inventory systems• Oversaw network, SAN, and data center operations

• 24/7/365 IT Operation, 300 Users• Executed data center and workstation relocation into a new building• Developed intranet, internet, and training scheduling systems• Introduced and managed digital forensic program for computer and cell phone investigations.• Manage building access control, camera, and security systemsAWARDS: Personal Commendation (2nd Qtr 2010) & Unit Commendation (2011)

• Taught CGS1000 Introduction to Computers• Core course, live lecture, and lab work

• Managed a team of residential and commercial technicians• Successfully bid and completed IT projects for Subway, Boars Head, and Westfield Mall• Analyzed work orders and designed quality assurance measures to increase customer satisfaction and to reduce follow-up calls• Expanded service portfolio

• Worked with MetroPCS corporate to set up new store• Inventory control and acquisition• Prepared employee schedules and managed payroll• Processed account payable and receivables

• Performed electronic investigations in computer fraud, misuse and industrial espionage• Testified as an expert witness in digital forensics in both Florida and Alabama• Systemized chain of custody procedures, evidence handling, and lab policies

• Worked in a fast paced computer repair environment (15+ computers/day)• Preformed computer installations, diagnostics, repairs, maintenance, and upgrades• Maintained inventory and completed inventory ordering• Designed technology quotes and recommended technology solutions