Customer Obsessed FinOps Practitioner with 4+ years of experience driving revenue growth, CSAT improvement, customer retention across SaaS and Enterprise environments. Resilient game-changer with the ability to assess a situation, seek multiple perspectives, and probe for effective solutions in a win-win fashion. Adept at leveraging data-driven insights as a catalyst to engage customers with areas to expand, enhance features, and foster renewal. Most impactful at blending project management and client success principles to drive value in tangible outcomes.