Adam Keily Email & Phone Number

Melbourne, Victoria, Australia

Responsible for technical requirements and designing; delivering a comprehensive solutionLead consultative engagements with clients on the technical and business challenges related to their digital marketing initiativesLead Design Workshops and Business Requirements Definition and CreationProvide insight to solution design impacts to delivery and make recommendations for ease of delivery and supportWork with Pre-Sales and product teams to provide best solution for clients and provide feedback for innovation.Understand product capabilities/limitations and applies them to the solution designResponsible for Solution Discovery, Analysis, Synthesis and DesignPresent high-level overviews of SaaS architecture and integration capabilitiesInteracts with both technical and non-technical clients, attains relevant technical and business requirements, analyses information and designs comprehensive solutionsCreate, manage and present an actionable Solution Specification Document that aligns a client’s business needs to the Cheetah Digital SolutionConducts solutions presentations and obtains client acceptance of solution designIdentify project issues / risks and present alternatives to alleviate or resolveValidates solution components and provide solution walkthrough with clientGuides client through solution deploymentManaging multiple client engagements and work with associated team membersResponsible for the consulting and design for new client implementations, migrations and client projectsSupport the Sales and Success teams with sales opportunities by validating solutions and potentially meeting with prospective clients

Melbourne, Victoria, Australia

Responsible forDevelopment and implementations for solutions of enterprise client programs, mobile applications and Web.Running large onboarding projects as a technical lead.Scope solution design and associated effort to completeCreate and keep a high standard of documentation both client-facing and internal. including business cases for product enhancement or qualifying solution design. Communicate to all level of technological understanding.Manage internal and external expectationsShare knowledge and enable the team to improve the standard for client engagement and solution implementations. Work closely with Project Managers to ensure projects are delivered on time and within budget.Training on technology conducted for internal and external stakeholders

Melbourne, Victoria, Australia

Solution design and implementation of small to large projects and Integrations for Marketing SaaS. Working in Email Marketing and Loyalty program implementations and integrationsUnderstand scope and requirements for program designCreation of supporting technical documentationSolution specification documents.Internal and external Stakeholder management. Technical lead for implementation of new clientsBuild loyalty programsaccurately the program and solution designConstant pursuit of team development and the standardising practices. Strive to create strong culture of knowledge sharing and team development

Consult on small to large projects. Client enablement on implemented projects and ad-hoc.Project solution design

Provided daily support and enablement to client across multiple platforms.Support team on technical projects

Melbourne, Australia

Melbourne, Australia

Business College School of Management.Research, edit and submit Literature reviews about multiple management topics. including: Work place values and ethics, Australian Demographics and generations, Bitcoin and pet ownership.Review and edit academic papers during draft process before submission to academic journals.Provided support for creation, publication, review and data collection for surveys published on Amazon Mechanical Turk.

Melbourne, Australia

In my role as Technician, I had to learn and understand how multiple departments interacted with the systems. This enabled me to liaise and respond efficiently with co-workers when technical issues would arise. This included Marketing, Sales and Client accounts as well as knowing general workings of the system.A typical shift consisted of providing remote support for many customers and clients as well as monitoring multiple servers and customer orders in real-time. Prioritising and punctually responding to issues, comprehensively documenting events. This Improved shared knowledge within the team as well as aiding in identifying trends. I also may be required to contact customers to provide support and clarification where needed.Building, repair and maintenance of system was also required. Update new systems; clean and restore faulty ones to be uniform with all other systems running within the company. Test and re-deploy systems where needed.Responsibilities included: - Investigate and document phone calls, emails, and help desk tickets and coordinate to solve problems- Monitor systems and respond promptly and autonomously to phone calls and emails.- Identify and report on issues such as bugs and glitches on multiple environments- Computer/server maintenance (Windows environment)- Assist clients with technical requests.- Assist customers with ordering and technical issues.- Be able to work autonomously and provide 5 star technical support- Handle phone calls from colleagues, resolving technical issues. - Build and configure new PCs- Onsite Equipment Maintenance- B2B and B2C contact

445 Swanston Street Melbourne Vic 3000

I was brought on to offer support on a research project that looked into office user's energy usage. It was part of RMIT's Sustainable Urban Precincts Program.I learnt and experienced a lot during my time as a research assistant. It ignited my interest for system administrating and system analysis. I went from knowing minimal about server procuring to being able to configure and automate multiple servers on a network. I became familiar with Linux administration. I have only scratched the surface and I am always looking to learn more of the linux environment.I helped to design 3 tier architecture that could support the collection of data and the application that users would use for the project.I worked on the back-end services. This included databases, web services and networking configurations. I troubleshooted any issues, documenting processes to enable future users of the system.I also worked on prototyping front end application using Ionic Framework. This including UI and UXMain objectivesInvestigate, test and analyse new technologies and their application relevant to the project. Procure multiple serversConfigure services and empower others to use them effectively Documenting all finding and processes Key Responsibilities:- Server Management - Procurement - Troubleshoot technical issues - Network configuration - Application management- Research - Analyse and recommend new technology benefits - Create development environment- Documentation - Research findings - Installation and configuration Guides - Troubleshooting guides

Melbourne, Australia

Provide customer service daily managing stock levels and assist in twice yearly stocktakeIncreasing sales as a team through availability and visibility of stock. completed through re-working stock and priority filling.Work as a team to compete daily operation tasksDiscuss and aide in management decision to improve workflowsResponsibilities:- Customer service- Stock filling - Priority filling- Stock management. - Decision making relating to improving processes and workflows- Ensure all daily tasks are completed

Frankston

Providing high level personal service and knowledge to customers. Keeping a positive attitude towards customer to provide pleasant experience.Problem solve issues that arose either Business or customer relatedResponsibilities included:- Customer service.- Managing staff- Forecasting and ordering of clothing lines (current and new)- Stock filling and rotating.- Merchandising.- Stock management. - Bookkeeping

Bachelor’S Degree, Business (Business Information Systems), Honours 1St Class

Advanced Diploma Multimedia, Information Technology

High School