Jessica Rickert Email & Phone Number

• Develop and maintain test cases• Lead retro meeting• Responsible for compatibility testing, smoke testing, regression testing, functional & non-functional testing, new feature testing and user acceptance testing• Mobile testing• API testing• Automate testing

Troy, Michigan

• Debug software products through the use of systematic tests• Develop, modify, support, and execute software test plans and scripts• Analyze test results to ensure existing functionality and recommends corrective action• Maintain documentation of test results to assist in debugging and modification of software• Report test results to key stakeholders• Troubleshoot testing failures• Responsible for compatibility testing, smoke testing, regression testing, functional & non-functional testing, and user acceptance testing• Write user stories for applications• Review code for bugs and defects• Demo applications

• Manage and execute purchasing• Event management and team building • Manage vendor relationships • Uphold condition of the office• Support client events • Arrange travel• Manage shipping and receiving• Assist accounting• Manage expenses• Assist with HR functions• Reception support• Client reporting• Assisted other departments as needed (Quality Assurance Team, Marketing and Onboarding Team, and Client Services Team)

• Coordinate and manage client communications• Assistant IT Manager • Schedule appointments with clients• Reception support• Manage IT calendar and reports• Run daily meetings• Delegate tasks to technicians• Provide administrative functions• Create service tickets with details of client issues• Provide initial troubleshooting steps to client• Set up and outline projects• Assist with management of materials being purchased/received• Facilitate inventory management• Provide assistance with accounting functions• Create and manage quotes for clients • Furnish walk-in customers with basic hardware support• Quality assurance for labor performed• Graphic Design Marketing Collateral • Design Eblast Newsletter

Royal Oak

• Contacted clients to verify details of event• Built booth on event site• Installed electronic hardware• Ensured proper lighting and camera placement • Troubleshot technical issues• Provided quality & professional service• Assembled scrapbooks for guests• Trained new hires

Warren, Mi

• Reviewed accounts for correct requirements to begin a lawsuit• Ensured regulations of Federal Government were followed• Prepared documents for court• Updated files of processed suits returned from court • Located and attached exhibits to correspond with motions• Scheduled and prepared attorneys to appear at court• Called and received court calls for case information• Processed invoices from outside vendors • Securely identified consumer information• E-filed documents on various court websites• Verified/investigated bankruptcies• Trained fellow employees on software platform/new regulations/tasks• Assisted with projects

West Bloomfield, Mi

• Processed payments received • Applied payments to accounts via various software platforms• Online check deposits made daily • Processed and printed checks for vendors• Prepared checks for bank deposit • Processed online payments made through an FTP site • Entered judgments on to accounts • Trained co-workers as necessary

West Bloomfiled, Mi

• Account manager for several clients• Reported feedback to clients• Requested documentation from clients to support their lawsuit• Received and processed co-workers requests for documentation validation• Prepared reports for monthly projected goals• Documented funds received for clients• Created a training manual for various jobs involving client relations• Trained co-workers as necessary

West Bloomfield, Mi

• Worked with multi-line phone system• Greeted clients and consumers• Received and processed consumers payments • Prepared and filed documents for legal process• Processed and faxed documents that returned from court• Trained new hires

Associate’S Degree, Applied Science In 3D Animation

Traditional Illustration, Digital Illustration, Motion Graphics, Vector Art, Photo Touch Ups, Photo Manipulation, Poster Design.

Associate’S Degree, Applied Science In Creative Imaging And Illustration

Traditional Illustration, Digital Illustration, Motion Graphics, Vector Art, Photo Touch Ups, Photo Manipulation, Poster Design.